Software Development Manager, Aws Support

2 weeks ago

Cape Town, South Africa Amazon Dev Centre South Africa Full time

3+ years of engineering team management experience
- 7+ years of engineering experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Bachelor’s degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field (or equivalent experience)

We are looking for a technical leader that can lead the execution of AWS Support's Support API strategy that must be highly scalable, highly available, handle diverse frameworks and integrations, and make it easier for our customers to interact with our Support organization. This technical leader needs to be able to evaluate and evolve our technology stack as the cloud around them evolves and be ready to invent new ways of solving exciting new challenges every day. The leader should be a strong operator, who is comfortable operating productions systems that thousands of Enterprise and Business customers depend on.

To do so, you should be passionate about improving the AWS customer's support experience and executing on our vision of integrated support. You will be energized by owning a publicly available API and integrating with downstream services. You will be excited about leading a team of engineers to achieve their goals and helping grow their careers.

Key job responsibilities
Product
You will closely partner with your product manager to define and execute on the vision for your product. You will set and help your development team maintain line-of-sight to key product goals.

Projects
You will be responsible for developing a roadmap and delivery plan for your team as well as track progress against key goals. You will identify dependencies and risks and mitigate risks before they start to impact project goals and manage expectations when things don't go as planned.

Process
You, together with your team, own the team's development process. You should be comfortable running an agile development process and ensure it serves the team, rather than the team serving it.

People
You will own all facets of performance management and career development for your team. Helping team members achieve their career objectives through regular one-on-one engagements is required. You will mentor all members in order to maintain a well-rounded, world class organization. You will own and be accountable for the output and performance of your team.

Technical and operational excellence
You should ensure your team is technically excellent. That includes ensuring security remains your top priority, with operations second and features third. You should build for high-availability and utilize best-in-class native AWS technologies. You will mentor your team on design best practice, even though your engineers ultimately own the solution.

Recruiting and Hiring

Incident and Escalations Management
You will be the point of contact for enquiries regarding escalations and service incidents impacting our case management customers, for services you own or the broader case management space during your coverage period. The manager is expected to respond to critical issues regarding engagement and incident management on an as needed basis. You will be driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the AWS services and customer base.

About the team
You will manage a team consists of highly skilled software development engineers. The team is responsible for the public AWS Support API product.
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
- Master's degree in computer science, engineering, mathematics or equivalent
- Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment

  • Software Development Manager, Aws Support

    2 days ago

    Cape Town, South Africa Amazon Dev Centre South Africa Full time

    3+ years of engineering team management experience - 7+ years of engineering experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering...

  • Applied Scientist, Aws Support

    3 days ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Experience in patents or publications at top-tier peer-reviewed conferences or journals - Experience programming in Java, C++, Python or related language - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing - 4+ years of CS, CE,...

  • Sr. Applied Scientist, Aws Support

    2 days ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    PhD, or Master's degree and 6+ years of applied research experience - Experience programming in Java, C++, Python or related language - Experience with neural deep learning methods and machine learning We are a new team in AWS' Kumo organisation - a combination of software engineers and AI/ML experts. Kumo is the software engineering organization that...

  • Software Support Analyst

    Found in: beBee jobs ZA - 2 weeks ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    MRI Software's job vacancy, Career and RecruitmentJob title : Software Support Analyst – Cape Town jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 17, 2024Quick Recommended LinksJobs by LocationJob by industries Responsibilities include:Develop a deep understanding of both the functional and technical aspects of the Property...

  • AWS Engineer

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa IOCO Full time

    We are seeking a skilled AWS Mid/Senior Level Engineer to join our dynamic team. The AWS Engineer will play a key role in designing, implementing, and managing AWS cloud solutions, ensuring high performance, scalability, and security.6 Month contract - renewableHybrid roleMatric / Tertiary qualification preferable.AWS CertificationMin 5 years...

  • AWS Engineer

    Found in: Whatjobs ZA C2 - 5 days ago

    Cape Town, South Africa IOCO Full time

    We are seeking a skilled AWS Mid/Senior Level Engineer to join our dynamic team. The AWS Engineer will play a key role in designing, implementing, and managing AWS cloud solutions, ensuring high performance, scalability, and security. 6 Month contract - renewable Hybrid role Matric / Tertiary qualification preferable. AWS Certification Min 5 years...

  • Cloud Support Engineer

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa Amazon Full time

    Amazon’s job vacancy, Career and Recruitment Job title : Cloud Support Engineer – CDA, AWS Support jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : March 22, 2024 Quick Recommended Links Jobs by Location Job by industries DESCRIPTION As a Cloud Support Engineer, you will act as the Cloud Ambassador’ across all the cloud...

  • Workforce Analyst, Aws Support Engineering

    3 days ago

    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    3+ years of working cross functionally with tech and non-tech teams experience - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to...

  • Software Support Analyst

    Found in: beBee S ZA - 2 weeks ago

    Western Cape, Cape Town, South Africa MRI Software Full time

    MRI Software’s job vacancy, Career and Recruitment Job title : Software Support Analyst – Cape Town jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 17, 2024 Quick Recommended Links Jobs by Location Job by industries Responsibilities include: Develop a deep understanding of both the functional and technical aspects of the...

  • AWS Architect

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Dimension Data Full time

    FunctieomschrijvingAre you tired of the corporate culture? Are you passionate about technology and want to work on cutting edge infrastructure? We are looking forward to hearing from you!As an AWS Architect, you'll be responsible for designing and architecting the services that will power our cloud based applications. You'll also be responsible for ensuring...

  • Junior AWS Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Dimension Data Full time

    FunctieomschrijvingResponsibilities Develop reusable and reliable automated scripts and make them part of continuous integration / build systems Deploy, scale and automate AWS services across multiple regions. Participate in the research and development of the automated and replicable "infrastructure as a code" approaches. Tune system parameters and...

  • Software Development Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa THE SKILLS MINE (PTY) LTD Full time

    RequirementsBSc degree in Computer Science will be to your advantageAt least 8 - 12 years of overall experience in the software industryAt least 4 years of experience in a leadership roleExperience in backend development and infrastructure (AWS)Experience in developing for scaleRecent experience at a SaaS or other product-based company will be an...

  • Software Development Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa The Skills Mine Full time

    RequirementsBSc degree in Computer Science will be to your advantageAt least 8 - 12 years of overall experience in the software industryAt least 4 years of experience in a leadership roleExperience in backend development and infrastructure (AWS)Experience in developing for scaleRecent experience at a SaaS or other product-based company will be an...

  • Software Consultant

    Found in: beBee jobs ZA - 2 weeks ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    MRI Software's job vacancy, Career and RecruitmentJob title : Software Consultant – Cape Town jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 17, 2024Quick Recommended LinksJobs by LocationJob by industries As an MRI Solution Consultant in Affordable Housing, you'll never get bored with doing the same thing every day. You'll be...

  • Aws Administrator Senior

    5 days ago

    Cape Town, South Africa Network Contracting Full time

    **Required**: A numerate honours degree (e.g. Computer Science, Mathematics, Engineering). Ability to develop technical solutions and functional specifications based on business requirements. Knowledge of leading technologies including AWS certifications such as AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or AWS Certified SysOps...

  • API Cloud Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa PBT Group Full time

    PBT Group is seeking an AWS-experienced API Cloud Engineer to fill a promising opportunity. Skills and experience required include building Cloud-based Solutions (AWS, Azure, GCP), expertise in C#/.NET 6.0 and REST APIs, communication skills, and the ability to interpret architectural designs and produce solutions that will aid data migration and topic...

  • Aws Solutions Architect

    1 day ago

    Cape Town, South Africa DataTechRecruit Full time

    AWS Solutions Architect Architect Cape Town - Western Cape - South Africa In this role, you'll be a key player in: - Guiding Clients to the Cloud: Conduct Migration Readiness Assessments to ensure smooth transitions to AWS. - Optimizing Existing Solutions: Lead Well-Architected Reviews (WARs) for existing workloads, maximizing performance and...

  • Software Engineer

    Found in: beBee jobs ZA - 1 week ago

    Cape Town, Western Cape, South Africa MRI Software Full time

    MRI Software's job vacancy, Career and RecruitmentJob title : Software Engineer – Cape Town jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 17, 2024Quick Recommended LinksJobs by LocationJob by industries ResponsibilitiesDevelop software features in a self-sufficient way and to a high technical standardUnderstanding the system...

  • AWS Data Engineer

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa PBT Group Full time

    PBT Group is currently offering an opportunity for an AWS Data Engineer with 2 to 5 years of relevant experience.The role of a Data Engineer involves constructing and maintaining data pipelines and datamarts, emphasizing scalability, repeatability, and security. Data Engineers play a pivotal role in facilitating the acquisition of data from diverse sources,...

  • Cloud Support Eng. I

    Found in: beBee S ZA - 2 weeks ago

    Western Cape, Cape Town, South Africa Amazon Web Services Full time

    Amazon Web Services’s job vacancy, Career and Recruitment Job title : Cloud Support Eng. I (Databases) , AWS Support Engineering jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 15, 2024 Quick Recommended Links Jobs by Location Job by industries BASIC QUALIFICATIONS Bachelor’s degree AND 2 years relevant industry...