Software Support Analyst

Found in: beBee S ZA - 2 weeks ago

Western Cape Cape Town, South Africa MRI Software Full time
MRI Software’s job vacancy, Career and Recruitment

Job title : Software Support Analyst – Cape Town jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 17, 2024

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Responsibilities include:

Develop a deep understanding of both the functional and technical aspects of the Property Management X product suite Thoroughly test client issues to recreate and assist in determining root cause Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures Actively monitor issues to ensure they are resolved within clients’ Service Level Agreements Attend client status meetings to review open issues Effectively and proactively manage client expectations Foster positive relationships with clients to ensure client retention Clearly document issue resolutions and confirm client understanding for closure of support cases Perform and participate in on-going system training and knowledge transfer with internal personnel across departments Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade Approach all circumstances and interactions in a professional manner Adhere to all internal policies and procedures as required by the Information Security Management Team

Requirements:

Proven experience in researching and resolving client issues (2 years +) Software testing and troubleshooting experience Flexibility and passion for delivering outstanding service Interpersonal skills coupled with the ability to work across departmental boundaries Excellent written and oral communication skills Excellent analytical skills Ability to work (individually and as part of a team) in a fast-paced environment, work on multiple projects, multi-task, define deliverables, and meet established deadlines Professional image and appearance Must be fluent in English

Preferences:

BA/BS in Business or Computer Science or equivalent experience Knowledge of SQL and relational database structure Technically proficient Real estate knowledge and experience

*ICT jobs in south africa

*Software Support Analyst – Cape Town in Cape Town

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