Help Desk Agent
2 weeks ago
**Minimum requirements / qualifications**:
- Diploma or Degree
- 1 to 3 years relevant experience in support role
- Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)
- Strong communication skills (both verbally and written)
- Knowledge of deal origination
- Analytical skills with attention to detail
- Good Interpretation skills
- Patience
- Empathy
- Active Listening
- Sense of Urgency
- Good interpersonal skills
- Well organised
- Creative and flexible
**Responsibilities**:
- Deliver customer service through adherence to quality service standards
- Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customers business and needs
- Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Contribute to teamwork and inclusivity within own team
- Identify opportunities to expand customer base with potentially profitable customers
- Ensure development and continuous value add improvement to operational processes
- Manages risks in own area of responsibility
- Build and maintain stakeholder relationships
- Achieve expected financial targets and uphold associated service levels
-
IT Help Desk Technician
1 day ago
Johannesburg, South Africa Boardroom Appointments Full time**Responsibilities**: - Increase operational efficiency and suggest solutions to enhance cost effectiveness - Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective - Responsible for the timely and effective response of IT Help Desk user queries and...
-
IT Help Desk Technician
1 day ago
Johannesburg, South Africa FirstRand Full timeJob Description Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users - Increase operational efficiency and suggest solutions to enhance cost effectiveness - Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate...
-
Help Desk Manager
7 days ago
Johannesburg North, South Africa STM Contact Center Full timeWe are seeking a Help Desk Manager to join our Customer Service team. As a Help Desk Manager, you will have to ensure that the technical hardware and software issues are properly resolved. You will also have to verify that the customer queries are resolved on time. You should also supervise the Front Desk Staff and ensure that they handle customer...
-
Help Desk Engineer
Found in: beBee S ZA - 5 days ago
Johannesburg, South Africa Quality Select Recruitment Full timeWe are looking for a skilled and customer-focused Service Desk Engineer to join our IT team. The Service Desk Engineer will be responsible for providing technical support and assistance to end-users, resolving IT issues, and ensuring the smooth functio... Technical Support: Provide first and second-level technical support to end-users via phone, email,...
-
Help Desk Engineer
Found in: beBee jobs ZA - 6 days ago
Johannesburg, Gauteng, South Africa Quality Select Recruitment Full timeWe are looking for a skilled and customer-focused Service Desk Engineer to join our IT team. The Service Desk Engineer will be responsible for providing technical support and assistance to end-users, resolving IT issues, and ensuring the smooth functio... Technical Support: Provide first and second-level technical support to end-users via phone, email,...
-
Associate - Help Desk Level 1
1 day ago
Johannesburg, South Africa Quantanite Full timeQuantanite is a BPO based in Sandton. We are currently recruiting Associates Help Desk Level 1. This campaign is a 24/7 campaign and will involve a variety of shift over a day, night and weekend period. About the role: Minimum requirements: - Previous Helpdesk expereince - Retail expereince in preffered but not a must - Excellent customer service skills...
-
Service Desk Agent
Found in: Whatjobs ZA C2 - 6 days ago
Johannesburg, South Africa IOCO Full timeAre you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effective...
-
Service Desk Agent
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa IOCO Full timeAre you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effective...
-
Service Desk Agent L2
1 week ago
Johannesburg, South Africa Nexio Full time**ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customer's request in a timely fashion. The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G),...
-
Junior Service Desk Agent
4 days ago
Johannesburg, South Africa ADvTECH Full time**Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and...
-
Help Desk Agent
2 days ago
Johannesburg, South Africa Peermont Global SA Full time**Date**:7 Feb 2024 **Location**: Emperors Palace, ZA **Company**:Peermont Global (Pty) Ltd **Job Purpose** - To Perform implementation, maintenance, support and backup tasks as allocated by Management, adhering to deadlines and quality specifications.**Qualifications** - Grade 12- A+- N+**Minimum Requirements** - Formal Microsoft training (MCP/MCITP)-...
-
Service Desk Co-ordinator
2 days ago
Johannesburg, South Africa Upngo Accounting & Bookkeeping Full time**Main Job Purpose** As a Service Desk Co-ordinator, you'll be responsible for the smooth running of our support desk. The Co-ordinator will deal with customers on an escalation basis and is accountable for the management of the Service Desk and any associated vendors. The Service Desk Co-ordinator will provide information to other key Stakeholder areas...
-
National Service Desk Manager
7 days ago
Johannesburg, South Africa Ulwembu Business Services Full timeThe National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...
-
Support Agent
1 day ago
Johannesburg, South Africa Dimension Data Full timeAre you looking for a brand new challenge in your career? Read through and apply! As a Support Agent, you will help customers by answering any questions they may have about products and services as well as resolve any issues that may arise. You'll also ensure that all calls are answered in a timely manner and within our standards of...
-
IT Service Desk Manager
4 days ago
Johannesburg, South Africa TradeLink Retail Systems Pty Ltd Full time**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...
-
Real Estate Agent
2 weeks ago
Johannesburg, South Africa CPS Properties Full timeFast growing National Estate Agency requires qualified estate agents. We offer favourable commission structures and full admin support and training. We provide agents with listings and leads. Must have own car,cell phone and laptop. No desk fee. **Job Types**: Full-time, Commission, Permanent **Salary**: From R25,000.00 per month Ability to...
-
Help Desk Operator
3 days ago
Johannesburg, South Africa Servest Careers Full time**Job Context**: **Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation.** **Applications are invited for a** vacancy exists...
-
Service Desk Agent I x5
Found in: Whatjobs ZA C2 - 6 days ago
Johannesburg, South Africa IOCO Full timeiOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and effective technical support to users while continuously striving to improve service quality and...
-
Service Desk Agent I x5
Found in: Talent ZA 2A C2 - 1 week ago
Johannesburg, South Africa IOCO Full timeiOCO Infrastructure Services Invites You to Explore Possibilities.We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and effective technical support to users while continuously striving to improve service quality and...
-
Pbb Service Desk Call Centre Agent
1 day ago
Johannesburg, South Africa Isilumko Staffing Full timeOne of our clients in the banking sector is looking for PBB Service Desk Call Centre Agent on a 6 Month contract. Responsibilities include: - Providing accurate and client-centric services for international payments and trade products: You are responsible for handling client inquiries, requests, and complaints related to international payments and trade...