Account Manager

6 days ago


Durban, South Africa AdaptIT Full time

**Listing reference**: adapt_000154**Listing status**: Online-
**Position summary**

**Industry**:IT & Internet
- **Job category**:Hospitality, Hotel, Catering, Tourism and Travel**Location**:Durban
- **Contract**:Permanent**EE position**:Yes**About our company**
- Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.**Introduction**
- The account manager based in Cape Town and Durban will be responsible for selling the business’s products & services. He/ She is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the Director of Sales.**Job description**
- PRIMARY RESPONSIBILITIES FOR THE ROLE- Design, Develop and implement innovative solutions that meet customer requirements.
- Build and maintain a deep knowledge set of solutions offerings against major competitors collaborating directly with executive team and conducting market research to keep current.
- Produce high quality documentation of a technical nature.
- Make sure the sales team and implementations team have support during the sales phase and installers have support on the initial pilot phase.
- Create environments for the sales team and installation team to effectively demo all our products.
- Own the onboarding of new integrations, add on products and new product sets.
- This team member will be the lead for Simphony Cloud and own the process of migration for largeenterprises into cloud.
- To follow up on leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.
- To achieve or better allocated Sales Quota. Sales Quota’s will be reviewed annually.
- To identify prospective clients’ exact needs by questioning, observation and the completion of a full sales survey.
- To entertain prospective clients, where possible combining this with visits to existing satisfied customers.
- To liaise closely with project managers and operational staff on all details of a new prospective installation.
- Ensuring operational staff have a full understanding and agreement on all details.
- To maintain communication with the client showing an ongoing interest in the installation and the installation team.
- Ensure that all funds are collected on time as per the contract.
- To complete a daily log of all activities, quotations sent and lost business.
- Analyze statistics thereby identifying key sales areas, problems and success rate.
- To research prospective client details, finding out as much as possible about the company to ensure a professional approach.
- To constantly monitor and be aware of competitor activity.
- To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable
- To constantly be aware of new business opportunities and action these.
- Forward relevant product information, fixes, workarounds, known issues, etcto relevant personnel
within the company.
- Keep updated on new technologies available, both on MICROS software/hardware products, thirdparty software/hardware products, as well as general IT technologies, related to our industry.
developments and news.
- Regularly visit the MICROS Sharepoint intranet site and read any published ‘Product Marketing
Announcements’ (PMA) and Field Bulletins and presentations.
- Pass any certification examinations as required by Management.
- Maintain an adequate level of knowledge in MS Windows operating systems and software utilities as
released from time to time.
- Be able to confidently and knowledgeably demonstrate to prospective clients the Micros SA product
range.

**Minimum requirements**
- MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS- Matric / Grade 12 / Equivalent
- Knowledge of Micros Software
- Minimum 5 years’ experience within Restaurant environment
- Minimum 3 years Management experience within Restaurant environment
- Valid passport
- Own reliable vehicle and valid driver’s license
- Willing to travel.
- DESIRED SKILLS AND QUALITIES- Personal Attributes and Qualities- Excellent communication skills
- Excellent customer service
- Sales flair
- Target driven.
- Confident
- Self-starter
- Go-getter



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