Insight Analyst

6 months ago

Durban, South Africa Webhelp Full time

**Job Advert**
Concentrix + Webhelp are looking for a highly motivated team player with strong leadership skills, to join our dynamic Durban team as an Insight Analyst.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

In this role, you'll be required to support the development, implementation and delivery of analytical insight on strategic client accounts. You'll drive, create and support the implementation of practical, measurable and successful operational solutions based on structured analytical methodology.

You’ll need to have an analytical way of thinking and know how to work methodologically and efficiently. Your organisation skills will benefit you, while your ability to work well under pressure and strong numeracy skills is sure to aid in your success.

**What you will do in this role**
As an Insight Analyst on our team, you’ll be:

- Delivering innovative and value-adding analysis, insight and presentations to clients
- Achieving key objectives through an analytically led insight approach
- Understanding use of segmentation and predictive modelling techniques, gained in a customer marketing, credit risk, or process improvement area
- Working with key stakeholders to drive solutions that deliver tangible improvements in performance
- Supporting operations and the wider business in achieving key objectives through an analytically led insight approach
- Working closely with colleagues in the business insights, planning and solutions teams to ensure opportunities are appropriately designed and subsequently tracked through effective monitoring of advisor and customer behaviour
- Proactively challenging status quo with the ability to persuade others to accept alternative views through discussion, reasoning and explanation
- Ensuring opportunities, through analysis of trends, KPIs and applicable analytical techniques, are appropriately designed and subsequently tracked through effective monitoring of advisor and customer behaviours
- Identify opportunities to improve and develop analytically based solutions to drive revenue, maximise efficiency and deliver excellent customer service within a high quality compliance environment

**Your qualifications**
Concentrix + Webhelp is a great match if you have:

- Experience in using BI and analysis tools (e.g. PBI, SQL, SAS, SPSS, Portrait, Qlikview or similar) to manipulate and analyse large volumes of data is advantageous
- Demonstrable methodological approach to problem solving and analytics
- Excellent planning skills
- Innovative problem-solving skills

**It will be a plus if you had**:

- Customer Management experience
- Proven understanding of fundamental statistical analytical techniques (Process Analytical skills such as Six Sigma or Prince 2 would be advantageous)

Please note that the appointment will be made in line with the in line with the company’s EE plan.

After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.

Job Reference: SA02946

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