Quality Manager

3 months ago

Cape Town, South Africa Webhelp Full time

**Business Support**

**Location**
- Cape Town, South Africa**Language**
- English***

**Job Advert**:
**Reimagine your career**

Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items?

You could be the person we need to join Concentrix + Webhelp in our Claremont office as a Quality Manager.

With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.

In this role, you’ll lead, develop and manage the quality process and framework alongside operations to deliver a consistent quality model.

You'll need to drive improvement in quality performance via team coaching, insight outputs and working with the Operational Team to ensure delivery on KPIs.

**What you will do in this role**
As a Quality Manager on our team, you’ll be:

- Leading, developing and managing a Quality Team in line with campaign requirements
- Managing the implementation and continuous improvement of necessary Quality Frameworks and structures for all customer contacts across work streams
- Creating and deploying an effective strategy that will deliver industry leading customer experience
- Driving and supporting delivery of Quality improvement plans
- Managing reporting trends and opportunities for performance improvement as well as engaging appropriate stakeholder to share insights
- Allocating appropriate time and skillset resources for deep dive investigations and actionable insights around specific performance areas
- Mitigating business and customer risk exposure through identification and eradication of issues relating to people, processes and technology
- Managing the day to day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed time frames

**Your qualifications**
Concentrix + Webhelp is a great match if you have:

- Matric
- Strong interpersonal skills, with the ability to engage with stakeholders at all levels across our business and clients
- A minimum of 1-year experience as a Quality Manager, leading and inspiring a Quality Team with relevant people management experience across multiple work streams and locations
- In-depth knowledge of customer experience methodology including Net Promoter System
- Experience working with Quality frameworks and processes, operating within a regulatory environment such as OFCOM, FCA, ISO or EU regulations
- Strong background of applied coaching methodology for both deductive and inductive purposes
- Strong analytical skills and attention to detail
- Advanced Excel skills including but not limited to conditional formatting, creating formulas, pivot tables etc.
- Comfortable producing reports and presenting at management level
- Ability to multi-task and work on your own initiative, as well as being able to make decisions where appropriate
- Excellent planning, organisational, and time management skills
- Experience as Team Leader or Operations Manager (Advantageous)

Please note that the appointment will be made in line with the company’s EE plan.

**Reimagine the best version of you**
After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.

  • Quality Manager

    4 months ago

    Cape Town, South Africa SMEC Full time

    **The Role** To oversee and administer the Quality Management System to ensure compliance and continued certification with the accreditation body **Key Responsibilities **Continually **Develop and Implement Business Management Systems**: - Update management systems, policies, and procedures for the firm - Update and maintain manuals, documentation, and...

  • Quality Manager

    2 months ago

    Cape Town, South Africa Red Ember Recruitment (PTY) Ltd Full time

    Job DescriptionRed Ember Recruitment is looking for a Quality Manager for one of our Clients that will be responsible for leading the quality assurance efforts to ensure that our products and services meet or exceed customer requirements and industry standards. The successful candidate will oversee quality control processes, implement quality management...

  • Quality Manager

    2 months ago

    Cape Town, South Africa Red Ember Recruitment (PTY) Ltd Full time

    Red Ember Recruitment is looking for a Quality Manager for one of our Clients that will be responsible for leading the quality assurance efforts to ensure that our products and services meet or exceed customer requirements and industry standards. The successful candidate will oversee quality control processes, implement quality management systems, and drive...

  • Quality Manager

    3 months ago

    Cape Town, South Africa amplify5 Full time

    **Quality Manager** With growth comes great opportunity! amplify5 is growing and we need Talent Development Superstars to help us bring the action. **Role Overview**: **Key Responsibilities**: - Develop and implement quality assurance policies, procedures, and standards to ensure consistent service delivery and compliance with client requirements. - Lead...

  • Quality Manager

    5 months ago

    Cape Town, South Africa Levi Strauss & Co. Full time

    Lead and manage the quality teamwork by providing continuous information and improvement as required to achieve the quality goals and standards of LS&Co. - Continuously monitor the plant performance based on agreed development and production KPI’s and ensure as well as provide continuous feed-back on PPR’s & CS and information on all the different...

  • Quality Manager

    4 months ago

    Cape Town, South Africa SA Metal Group (Pty) Ltd Full time

    QUALITY MANAGER - SA STEELWORKSAIRPORT INDUSTRIA - CAPE TOWNSA Steelworks has a position for a Rolling Mill Quality Manager. The position requires an experienced, committed and hardworking individual. The successful candidate will be responsible for managing all quality related functions ensuring the supply of fit for purpose products that satisfy customer...

  • Quality Manager

    3 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Reimagine your career** Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? You could be the person we need to join Concentrix + Webhelp in our Claremont office as a Quality Manager. With game-changers in over 70 different countries, we celebrate our differences...

  • Quality Manager

    3 months ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you find yourself constantly looking for ways to be more efficient, pride yourself on exceeding expectations and value quality over quantity then the role of Quality Manager at Concentrix could be your calling! We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you...

  • Quality Manager

    3 months ago

    Cape Town, South Africa Unique Personnel Full time

    **Job Number** - 71841 **Job Type** - Permanent **Job Title** - Quality Manager **Computer Skills** - Ms Office **Industry** - Consumer Products - FMCG **City** - Cape Town **Province** - Western Cape - To maintain constant and continuous high level of quality monitoring to ensure that all products, procedures and services comply with legal...

  • Quality Manager

    2 months ago

    Cape Town, South Africa Fair Cape Dairy's Full time

    Purpose of the Job:To promote quality throughout Fruitique by assuring compliance to an effective quality management system and the continuous improvement of processes through the facilitation of problem solving and the process of change managementPreferred Requirements:BSc Degree,Chemistry or Biochemistry or Microbiology or Food Science/Food Technology...

  • Quality Manager

    2 months ago

    Cape Town, South Africa West Coast Personnel Full time

    Location: Blackheath, Cape Town Salary: R20,000 - R25,000 per monthAbout Us: We are a stable and established family business specializing in industrial metal manufacturing. We are seeking a dedicated and experienced Quality Manager to ensure the highest standards of quality in our operations.Key Responsibilities:Oversee and manage quality control...

  • Quality Manager

    4 months ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThis role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our client’s customers who interact with a WNS employee and provide insights back to the operations on opportunities to improve...

  • Quality Manager

    2 months ago

    Cape Town, South Africa Gap Consulting Full time

    Minimum Requirements: Minimum of 5 years experience in high volume Manufacturing environment specifically within the Automotive Industry Relevant Tertiary Qualification in Engineering | Quality Management or similar Knowledge of Customer specific requirements to likes of Ford | DAG | BMW | VW | Saitech Knowledge of KBA Requests and CCC Experience of 6...

  • Quality Manager

    2 months ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Minimum Requirements:Minimum of 5 years experience in high volume Manufacturing environment specifically within the Automotive IndustryRelevant Tertiary Qualification in Engineering | Quality Management or similar Knowledge of Customer specific requirements to likes of Ford | DAG | BMW | VW | SaitechKnowledge of KBA Requests and CCCExperience of 6 Sigma |...

  • Quality Manager

    2 months ago

    Cape Town, South Africa Gap Consulting Full time

    Minimum Requirements:Minimum of 5 years experience in high volume Manufacturing environment specifically within the Automotive IndustryRelevant Tertiary Qualification in Engineering | Quality Management or similar Knowledge of Customer specific requirements to likes of Ford | DAG | BMW | VW | SaitechKnowledge of KBA Requests and CCCExperience of 6 Sigma |...

  • Quality Assurance Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    {"h1": "Quality Assurance Manager", "p": "At HR Genie, we are seeking a highly skilled Quality Assurance Manager to lead and manage our quality assurance processes. The successful candidate will oversee the entire quality management system, drive continuous improvement initiatives, and ensure compliance with relevant standards and...

  • Quality Site Manager

    3 months ago

    Cape Town, South Africa Talent Acquisition Consulting Full time

    We have an exciting opportunity for a Quality Site Manager to join our client within the renewable energy sector. The main purpose of this position is to interact and hold responsible all EPC quality workstreams to deliver installations on schedule within engineering specifications, accepted and signed off on time by suitably qualified inspectors. **You...

  • Quality Assurance Manager

    6 days ago

    Cape Town, Western Cape, South Africa HR Genie Full time

    Job Title: Quality Assurance ManagerAt HR Genie, we are seeking a highly skilled Quality Assurance Manager to lead our quality assurance processes and ensure that our products meet the highest standards of quality.Key Responsibilities:Food Safety Management: Develop and implement a robust food safety management system that meets FSSC 22000 standards.Quality...

  • Quality Assurance Manager

    4 months ago

    Cape Town, South Africa Recruitment Matters (Pty) Ltd Full time

    **Responsibilities**: - Quality Management: - Develop and implement quality assurance policies and procedures to ensure compliance with industry standards and regulations. - Establish and maintain a robust quality management system (QMS) to monitor and improve product and service quality. - Conduct regular quality audits and inspections to identify areas...

  • Quality Assurance Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Fair Cape Dairy's Full time

    Quality Assurance Manager **Job Summary** Fair Cape Dairy's is seeking a highly skilled Quality Assurance Manager to promote quality throughout our organization. The successful candidate will be responsible for ensuring compliance to an effective quality management system and the continuous improvement of processes. **Key Responsibilities** * Develop and...