Service Owner

2 weeks ago


Durban, South Africa Derivco Full time

**Team Management**
- Directly manages cross functional / functional teams and aligns with societies/ standards across the organisation
- Focuses and guides team in accomplishing Service objectives
- Ensures that the team members are equipped with the requisite skill set required for both current and future services by developing a training and career development plan for each team member
- Collaboratively works with team members to set performance goals and measures
- Facilitates mentoring and coaching
- Facilitates change management due to changing situational/organizational/market requirements
- Manage relevant team budgets

**Strategic Objectives Alignment**
- Sets and achieves delivery and quality objectives
- Strategically align service to greater organisational goals
- Understand and align with benefits realisation defined in your area of delivery

**Service Execution and Management**
- Proactive engagement with customer for continuous improvement of Service
- Maintains appropriate service(s), product(s) and technical knowledge as well as general product group knowledge
- Prioritisation and planning of Service delivery, including implementation and management of relevant Service Level Agreements (SLA)
- Establishes and reviews processes, procedures and efficiency objectives and ensures they are followed
- Provide transparency and proactive communication on failure points within your Service
- Consulting and advising on relevant Service area

**What you'll need to succeed**:

- Demonstrable experience of leading and empowering a team of Project Managers and/or Business Analysts
- Have a people first attitude, instilling a high performing culture within the team
- A strong understanding of the end-to-end Software Development Lifecycle and a DevOps environment
- Ideally experience gained in a global technology or ecommerce business

**Salary**: R80,000.00 - R160,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have the right to work in South africa?

**Experience**:

- Managing Business Analysts and Project Managers: 5 years (required)


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