Installations Coordinator
1 week ago
Responsibilities
- Coordinate and manage installation teams on the road, ensuring efficient scheduling and completion of installations.
- Update and maintain accurate records in the CRM system, including installation progress, customer info & stock management.
- Communicate effectively with customers, homeowners, and subcontractors, providing updates & addressing concerns
- Ensure installations go live on the same day they start, following established processes and protocols.
- Handle customer inquiries, complaints, and requests with professionalism and a focus on resolving issues promptly.
- Assign, track, and register stock accurately, ensuring availability for installations and maintaining proper inventory control.
- Collaborate with internal teams, such as sales & customer support. Streamline processes & improve overall experience.
- Provide regular reports on installation progress, stock management, & customer satisfaction as & when requested.
- Continuously identify areas for improvement and suggest strategies to enhance efficiency, quality, and customer satisfaction.
Qualification
- High school diploma or equivalent. Additional certifications in project management or related fields are a plus.
- Proven experience in a coordination or administrative role, preferably in the solar or construction industry.
- Strong organisational and time management skills, with the ability to prioritise tasks effectively.
- Excellent communication and interpersonal skills to interact with customers, homeowners, and subcontractors.
**Salary**: R17,000.00 per month
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