Key Account Manager

5 months ago


Parow, South Africa Wellness Warehouse Full time

**Responsibilities**
- Responsible for growing categories within retailers through identifying, presenting, selling and promotional activity (push and pull strategy) of products and services to new and existing retailers to achieve both Nett Revenue and GP budgets.
- Assists with daily tasks with the objective of retaining and growing the account portfolios.
- Maintain and grow customer relationships through effective service delivery and ensure that all customer queries are dealt with in an efficient manner.
- Resolves escalated client queries within acceptable timeframes.
- Identifies leads to National Sales Manager.
- Collaboration with internal stakeholders (forecasting, gross to nett, orders, marketing)
- Provides purpose fit solutions through an in-depth understanding of specific client needs relating to the services the company provides.
- Engages with clients on a regular basis to maintain sound relationships.
- Stays abreast of and informs the National Sales Manager of changing market and competitor trends.
- Maintains a current and updated database on all clients in Key Account portfolio.
- Drafting new business brief documents
- Maintaining documents & share folders
- Ensures effective classification of client information to ensure fast and accurate retrieval.
- Compiles reports on all Key Accounts
- Assist by developing Account Plans as agreed with National Sales Manager for the allocated portfolio to leverage new opportunities and ensure customer retention.
- Reports sales and service statistics to the National Sales Manager on a weekly basis.
- Resolve all escalated enquiries or queries within a reasonable timeframe and communicate concerns.
- Ensures that the allocated portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensures that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals and reviews to both existing and new potential customers.
- Maintains close relationships with the Category Managers and Buyers to capitalise on opportunities identified.
- Assist National Sales Manager accounts with Trading term preparation.
- Data analytics of account and store data to identify gaps, out of stocks, ranging gaps, etc
- Listing and ranging objectives pursued using good category story or arguments.
- Land innovation in trade with good commercial story and a win-win for both.
- Price increase implementation and maintenance as per the organisational business rhythms.
- Communication to operational team to ensure best in class execution and to minimise risk (returns, expired stock, etc) and conduct trade visits monthly.
- Forecasting inputs at monthly meetings or shared input documents.

**Job Specifications**
- Degree or National Diploma in Sales / Marketing / Business Management
- 3-5 years FMCG Retail Key Account experience
- Strategic thinker and analytic
- Must have excellent track record in meeting and exceeding monthly, quarterly, and annual sales targets.
- Must have own vehicle and valid driver’s licence.
- Excel proficient a minimum requirement

**Competencies**:

- Negotiation skills
- Customer focused.
- Reliability
- Business acumen and strategic thinking
- Ability to communicate with senior to top management levels.
- Attention to detail.
- Performing under pressure & time management
- Result-oriented and driving sales.
- Teamwork and relationship management
- Commercial awareness
- Collaborative
- Problem solving and analysing data
- Influence and collaborative.

**Education**:

- Bachelors (preferred)


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