Atlassian Systems Administrator

2 weeks ago

Sandton, South Africa Blue Label Telecoms Full time

**About The Company**

We are the foremost bank-independent Payment Services Provider (PSP) in Southern Africa and process volumes in excess of 2 billion transactions per annum. We play a vital role in the payment ecosystem, consistently delivering quality solutions to our customers. We service multiple industries including major retailers, financial institutions and companies looking to extend their payment services requirements securely and on time. Our aim is to remove the complexities of doing business while providing real value. We have an impeccable track record and are able to deliver innovative solutions that are tailor-made to suit diverse business needs, while at the same time ensuring that the regulatory requirements are taken care of.

**Job Purpose**

This role is responsible for the configuration and maintenance of corporate software and any related infrastructure. This includes the creation of all plans for ensuring functionality, data consistency, security and usability of systems aligned with the organization’s priorities and enabling Company employees to do their work effectively. The System Administrator is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. He or she will also be accountable for planning updates and maintenance of software resources to mitigate limitations and combat obsolescence. Tracking external support tickets and driving to completion of internal support tickets. Reporting system uptime, hours used in fixing or restoring services. Keeping abreast of the required annual renewal of system licenses. After-hours support of production-related systems including network connections/tunnels to 3rd party providers/customers is also essential.

**Responsibilities**

**User Support**
- Configuration, maintenance, and administration of Atlassian products (Jira, Confluence, Bitbucket, Jira Service Desk)
- Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
- Work with development and design teams to identify procedural efficiencies, such as with Jira Workflows, custom fields, etc
- Devise, test, and deploy integrations between Atlassian products and other internal toolchains
- Conduct training for employees and new hires on JIRA and also briefing the team/s on new functionalities
- Research and implement new approaches on Jira and Confluence usage
- Prompt issue resolution with JIRA Projects and Confluence in coordination with other admins, partner teams and Atlassian premier support

**Information and Business Advice**
- Resolve complex queries from internal customers or suppliers by providing information and support where required
- Helping build workflows and managing the way of working content within the various platforms
- Taking day-to-day ownership of the systems you administer is a critical requirement needed

**Operational Compliance**
- Develop knowledge and understanding of the organization's policies and procedures to ensure own work adheres to those standards and brings his//her experience to enhance or improve new or existing processes within the systems he/her manages
- Obtain authorization from a manager for any exceptions from the mandatory procedure

**Faults Diagnosis and Correction**
- Provide fault isolation and resolution to limit and address issues promptly

**Solutions Analysis**
- Find the most effective ways to respond to routine functional enquiries
- Involves following procedures and precedents

**Testing IT Performance**
- Working together with the infrastructure team to improve system uptime

**Technical Database Support**
- Monitor and report any issues experienced on the front-end or Linux or SQL databases
- Help resolve any issues together with the infrastructure team

**Applications Software Maintenance**

**Administration**
- Manage to Keep up to date regarding SSL Certificate implementations and replacements
- Monitor, maintain, improve and upgrade software versions of the various systems when required within a QA and Production environments
- Make sure both environments are kept in sync at all times
- Follow proper QA processes, before making changes to production environments

**System dashboards and Reporting**
- The System Administrator role will be required to build system reporting
- dashboarding in order to present monthly reports to various stakeholders in terms of system enhancements, issues encountered and monthly support requirements and statistics

**Personal Capability Building**
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching
- Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

**Behavioural Competencies**
- Ensures Accountability
- Methodical approach to work
- Attention to detail
- Logical approach to solvi

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