Director of Consumer Contact Uk and Africa
1 day ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
Director of Consumer Experience and Services - Global Consumer will lead the strategy execution for TransUnion’s UK and Africa consumer operations. TransUnion operates across five continents spanning over 35 countries, making consumer experience a critical success factor for the business to achieve its overall growth objectives. The UK and Africa regions consist of operations encompassing 9 countries. This position will report to the Senior Vice President, Head of Global Consumer Operations to help realize the wider goals of Enterprise Operations for TransUnion.
**What You'll Bring**:
**Core Duties / Responsibilities**:
- Execute a UK and African insights and metrics backed strategy which drives a superior experience to consumers by utilizing the advantages of TransUnion’s global scale, services, and platform investments. Strategy execution must deliver value while also improving overall efficiency to the TU business model.
- Collaborate with Regional leadership in the UK, Africa, and center leaderhship to drive awareness and focused prioritization of the consumer services vision and agenda. Serve as an SME to operational leadership in other geographies, providing guideance and mentorship.
- Temporary additional responsibility to drive strategy for Hong Kong and Philippines markets
- Lead, manage and improve key stakeholder relationships from an operations management perspective with key focus on supporting growth of the UK and African markets
- Direct and manage a team of globally located team of over 150 associates and contractors, growing and shaping key talent in the organization.
- Drive business case development for new opportunities partnering with Business heads, Omnichannel, Shared Services, and knowledge experts.
- Manage through your leadership team, a multimillion dollar budget, partnering with finance in each region to establish linkages between operations, budgeting, and the planning processes. Integrate the impact of strategic and tactical plans on the P&L/EBITDA for UK and Africa budgets.
- Embrace new technology capabilities, enabling improved consumer experience while accelerating operational efficiency.
- Leverage Enterprise Shared Services and Global Capability Centers to achieve scale for operations.
- Continually assess industry/market best practices, new operations models and techniques to enhance International practices.
**Impact You'll Make**:
**Requirements**:
- Bachelor’s degree in IT Management, Operations or related field. Masters preferred.
- 7+ years’ experience in the operations and/or technology arena with demonstrated success.
- Proven track record of building alignment and coalition with numerous stakeholders for key multiregional initiatives.
- Experience working in an internationally oriented role or business unit servicing multiple stakeholder sets.
- Experience managing a multinational team, with ability to drive unified focus and standardization across a heterogeneous landscape of processes.
- Experience working in a matrixed structure with dynamic teams (Sales, Marketing, Product, Product Marketing, Operations, Technology/Engineering, and senior executives)
- Excellent verbal and written communication skills with the ability to clearly present ideas, updates, and results
- Demonstrated ability and self-motivation to excel within an environment of rapid change, growth and a drive for continuous improvement
- Outstanding team player with a customer/consumer experience mindset who can interact effectively with technical and non-technical colleagues
- Ability to manage multiple projects and various deadlines simultaneously.
TransUnion Job Title
Director, Consumer Operations Support
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