Senior Cctv Technician

2 weeks ago

Pretoria, South Africa Bidvest Facilities Management Full time

**ROLE PURPOSE**

The main responsibility of the CCTV Technician is for undertaking various pre-planned and reactive maintenance tasks and new installation works encompassing either, CCTV, Access Control, Security Systems equipment. You must demonstrate a knowledge of Private Security Industry Regulation Act and knowledge of South African National Standards.

**MAIN OUTPUTS**
- Management of Installation and configuration of IP CCTV systems and associated Access Control Systems
- Evaluate signal quality and performance with computers, networks and software
- Repair and Configuration of CCTV systems
- Management of the proactive inspection of equipment as per schedule
- Detection and addressing of any faults or potential faults
- Mentor and train technicians
- Accurately logging and tracking of requests
- Troubleshooting and repairs on all CCTV systems
- Escalate the faults and provide feedback to Customer on the maintenance actions
- Perform ad-hoc inspections and maintain quality of team
- Proactive monitoring of sites and detection of potential faults
- Accurate interpretation of alarms and the causes of faults
- Escalation of alarms/faults within Bidvest Facilities Management in order to provide minimum down time
- Prioritization of faults and alarms
- Ensure that NVRs, CCS machines are operational and that all cameras are recording
- Effective feedback to Contact Centre management, regional management, and also external clients where applicable
- Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the BMS system
- Ability to investigate and pickup trends
- Ability to take proactive decision and timeous completion of corrective action
- High accountability for own actions
- Display understanding of clients (internal and external) needs
- Offers knowledgeable, efficient and friendly service
- Communicates in a professional, diplomatic manner with good voice quality and articulation
- Ability to prioritize and coordinate outputs
- Escalate and establish time frames with the correct facilitators

**QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE**

**_ The Applicant must meet the following requirements:_**
- Grade 12
- Certification of Senstar Symphony
- N6 and/or Trade Test (Electrical or Fire or Access Control). National Diploma advantageous
- Drivers License
- Leadership of a team of techncians
- Minimum of 5 - 8 years’ exposure to a CCTV environment
- Initiative and information seeking
- Achievement motivation
- Teamwork and cooperation
- Values diversity
- Flexibility
- Languages
- Need to be able to work shifts work
- Need to be available on short notice

**FUNDAMENTAL COMPETENCIES**
- Personal and professional integrity
- Attention to detail
- Influencing skills
- Team player with strong leadership ability
- High energy levels and action orientated
- Results orientated and highly motivated
- Excellent time management

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