Driver Operations Manager

7 days ago

Cape Town, South Africa takealot.com Full time

We are a young, dynamic, hyper growth company looking for smart, creative, hard working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

You'll be working alongside the rest of the operations team who are currently responsible for a business that delivers between 350 000 - 500 000 deliveries nationally a month, and still growing.

**This position reports to the Head of Franchise Network.**

**Your responsibilities will include**:
**Key responsibilities / accountabilities**:

- Managing engagement with Driver Recruitment Manager based on future driver supply forecasts and requirements
- Manage internal & external reporting around our management of the driver network, processes in place, and classification (part-time, full-time) of drivers as a labour entity
- Generate insights from our driver pool: driver earnings, competitor industry benchmarks and counter-offers, driver health - through field surveys of driver network
- Develop & track appropriate metrics to support engagement and retention of independent contract driver partners
- Retention & benefits programs: to track and improve driver tenure, by understanding the key industry levers for driver retention
- Develop processes to support driver training of newly onboarded drivers
- Inform eLearning and driver training tools according to the changing market dynamics so drivers are trained and successfully set up for their role in delivery execution
- Guide driver legal compliance in the labour market
- Negotiate with key stakeholders on commercial and contractual terms for new proposals relating to drivers
- Present on internal reporting around drivers: insurance claims, incident reporting, active drivers, churn analysis, driver behaviour management
- Oversee and manage a sub-departmental team of driver document verification agents around permit-to-work compliance in the driver pool _(legal compliance, drivers have expiring licenses, roadworthy COR's, assylum docs, etc)_
- Work with Product (tech) teams to convert driver operations' business requirements into system projects to enhance functionality
- Initiate and drive head office initiatives and processes to advance the Takealot driver network in the above-mentioned aspects of driver operations

**Attributes required**:

- Ability to deal with people from various levels.
- Able to prioritise and work under pressure.
- Building and maintaining relationships.
- Demonstrated ownership or significant level of responsibility for channel(s) or key supplier relationships at national level.
- Quantitative analytical capability, with strong grasp of management principles and operational metrics.
- Strong statistical knowledge.

**Experience and Qualifications**:

- Microsoft Office experience in Word, Excel & PowerPoint.
- Proven track record in delivery and execution.
- Tertiary studies with a focus on Human Resource Management and Logistics.
- Track record of proficiency in data analysis and reporting.

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are short on ego and high on output
- We are doers and not only thinkers, its all in the execution after all
- We love what we do and what we are creating

We seek to Employ an **Extra Ordinary Mind** who:

- is forthright but respectful
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience**:

- is **entrepreneurial**, **thrives under change** and accepts it is a constant and always **looks for solutions** to do something better and faster
- is able to think about problems from a business perspective using technical and product input
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- **thinks like an owner** of the business.
- is **SMART, has INTEGRITY** and **is HARDWORKING**

If you meet the above you are an **Extraordinary Mind** so come and join us
- Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference_

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