Operations Specialist

24 hours ago

Johannesburg, South Africa Inisys Full time

**Primary Purpose**
To fill a full operations role in the booking process, firstly as a support to the travel designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.

**Responsibilities**

**Develop stakeholder relationships**
- Liaise with travel designers on all bookings in an operational capacity
- Communicate continuous with suppliers and internal sales support teams which includes trust and excellent support

**General**
- Keep agents details updated
- Streamline operational negotiations by also reducing deadbeds, waitlist chasing and maximising camp operations role to create those life changing journeys for guests
- Contact all AP suppliers for availability for each booking that doesnt have live availability.
- Advise RARA if rates, accommodation, transit points and activities are not loaded or correctly linked.
- Cross check costings confirmed by suppliers to check quotes. If discrepancy found cross check with RARA and if need be contact supplier for clarification of price
- Keep updated with all Company product updates, as well as technology updates
- Attend all training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
- Keep abreast with company policies, procedures and system updates

***
**Booking Operations**
- Build the quote accurately and timeously for the travel designers to communicate to all agents.
- Receive provisional booking from Travel Designer including special requests e.g. bed configuration, dietaries, ages of children, group dynamics and any other additional information from the agent.
- Ensure all service lines are loaded correctly
- Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements as mentioned above.
- On receipt of confirmation and invoice check for any discrepancies between the voucher in TP and the supplier's invoice.
- Confirm or cancel own product in the applicable system and finalise booking status.
- Update and review all information match the supplier documents (only Tour plan and WISH where necessary)
- Stipulate applicable specials in the WW and make appropriate notes as required as per APs systems and procedures.
- Add all special requests from the agent into WW e.g. honeymoon, birders, dietaries, ages etc.
- Create the automated deposit invoice including all services that are confirmed and need to be delivered in accordance to the agents agreed T&Cs, ensure bookings are not exposed on the TFS reports.
- Work with the Yield team on maximizing out bednights and margin per booking.
- Ensure that the deposit requirements in the WW match what the AP advises on the quote to mitigate exposure risk in each booking
- Ensure all AP invoices are given to debtors timeously for deposit payment due dates to be met
- Review deposit report on receipt of payment from agents in order to reconfirm all supplier services
- Advise the travel designer when the applicable deposit invoice for the agent with the confirmed booking is complete.
- Follow up with the agent for payments this role will be one operations specialist earmarked per team.
- For credit card payments, ensure that the links from the finance team are correct and set to the travel Designer and all information if given to finance to finalize the payment.
- Ensure to flag all VIP guests to the Res Operations Manager
- For special needs/high risk guests, follow the customer care protocol to ensure the guests are safe to travel in the planned journey
- Ensure that the booking is recalculated and that the VAT is correct when doing the final invoice
- Follow up with Balance of payment from the agents and ensure AP suppliers have been paid and all services are 100% reconfirmed.
- Ensure Full balance of payment invoicing is done once services have been double checked
- Reconfirm all services 90 days prior to travel date or on receipt of payment including voucher numbers and all details pertaining to agent/guest and booking.
- Ensure that cancelled space has indeed been cancelled
- Maintain booking file (mostly electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are uploaded in the WW.
- Identify and obtain all relevant information for passing a credit note as required and authorise with Res Operations Manager. Ensure credit note has been applied correctly in the booking
- Check details to outstanding voucher in TP and authorise for payment.
- Where required, produce accurate document packs including itinerary material like labels, checklists etc.
- Arrange welcome letters for guests and send to suppliers
- Accuracy when compiling the weekend arrivals document and doc pack required for di

  • Specialist Operations

    6 days ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Supply Chain Specialist

    6 days ago

    Johannesburg, South Africa F & G Sourcing Specialist Full time

    Our Client well-known Logistics, Warehousing, Supply Chain Company is currently looking for a **Supply Chain Specialist** to Join their team based in either Durban/Johannesburg **Must be Vaccinated or open to vaccination** **Reports to**: Executive Manager **Job Function**: **Essential Requirements**: - National Diploma/BTech in Industrial Engineering...

  • Operations Specialist

    2 weeks ago

    Johannesburg, South Africa Zoie Health Full time

    **About Zoie Health** Zoie Health is Africa’s first digital women’s health clinic. Zoie’s mission is to make quality women’s healthcare more accessible for millions of women around the world by leveraging leading technology, world-class clinical care and love. Our vision is for Zoie to be part of a woman’s healthcare journey for life, as we care...

  • Laboratory Operations Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Prostaff Holdings Full time

    Job Title: Laboratory Operations Specialist About the Role: We are seeking a highly motivated Laboratory Operations Specialist to join our team at Prostaff Holdings. As a Laboratory Operations Specialist, you will be responsible for managing the day-to-day operations of our laboratory activities, including the preparation and analysis of all samples. About...

  • Recruitment Operations Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job Title: Recruitment Operations SpecialistTalentCru is seeking a highly skilled Recruitment Operations Specialist to join our team for a 6 months contract. As a Recruitment Operations Specialist, you will play a vital role in maintaining and updating our talent database with accuracy and efficiency.The estimated salary for this position is $60,000 -...

  • Financial Operations Specialist

    5 days ago

    Johannesburg, Gauteng, South Africa Dynexity Full time

    About the RoleWe are currently looking for a Financial Operations Specialist to join our finance team at Dynexity. As a Financial Operations Specialist, you will play a key role in ensuring the smooth operation of our financial processes.Your main responsibilities will include preparing monthly creditor reconciliations, preparation of monthly balance sheet...

  • Machining Operations Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Talent Evolution Full time

    Talent Evolution is seeking a highly skilled Machining Operations Specialist to join our team. As a key member of our production department, you will be responsible for operating and maintaining complex CNC machining equipment. The ideal candidate will have a strong understanding of machine tool operations and experience working in a fast-paced manufacturing...

  • Manufacturing Operations Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    Job SummaryWe are seeking an experienced Manufacturing Operations Specialist to join our team at Pronto Labour Team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our manufacturing processes.

  • Operations Specialist

    7 months ago

    Johannesburg, South Africa Permit Health Full time

    **Permit Health — Operations Specialist** **About Permit Health** **About the role** The Permit business is humming along and growing quickly, with leading healthcare companies as customers (companies backed by top Silicon Valley investors such as Y Combinator, General Catalyst, Kleiner Perkins, Stanford, and others). Unlike most startups, we are quite...

  • Financial Operations Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa ESG Recruitment Full time

    Job Title: Financial Operations SpecialistWe are seeking an experienced Financial Operations Specialist to join our team at ESG Recruitment. This role will be responsible for managing debtors, maintaining financial records, and providing exceptional support to our clients.Key Responsibilities:Manage debtor relationships and resolve any issues...

  • Senior Product Specialist

    4 days ago

    Johannesburg, South Africa F & G Sourcing Specialist Full time

    Our financial services client is seeking a skilled **Senior Product Specialist** to join their team in Johannesburg. **Main Purpose of Role**: To enable the business growth strategy by ensuring that the Payroll and related products remains relevant, competitive and of high quality. This position works closely with business units to gain in-depth...

  • Business Operations Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job OverviewTalentCru is seeking an experienced Business Operations Specialist to join our team. In this role, you will provide comprehensive back-office support to the technical operations management team.

  • Platform Operations Specialist

    5 days ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    Job OverviewKontak Recruitment is seeking a highly organized and detail-oriented individual to fill the role of Platform Operations Specialist. As a key member of our team, you will be responsible for ensuring seamless operations and customer satisfaction.

  • Transportation Operations Specialist

    5 days ago

    Johannesburg, Gauteng, South Africa Kontak Recruitment Full time

    About the RoleWe are seeking a skilled Transportation Operations Specialist to join our team. As a key member of our operations department, you will be responsible for managing our fleet and providing warehouse support.

  • Platform Operations Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Recruitment Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Platform Operations Specialist to join our team. In this role, you will be responsible for overseeing order processing, inventory management, and customer requests to ensure seamless operations and customer satisfaction.

  • Operations Specialist

    7 months ago

    Johannesburg, South Africa Six Sense Full time

    Gauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) A well-established Travel company is seeking to appoint an Operations Specialist To fill a full operations role in the booking process, firstly as a support to the Travel Designers but being the first line in relationships with suppliers and administration of the entire backend of...

  • Sales Operations Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa The Corporate Circle Full time

    At The Corporate Circle, we're looking for a Sales Operations Specialist to support our Head of Sales Fulfillment and Outbound in achieving business objectives.This specialist role involves managing inbound leads and partnerships, executing sales initiatives, and troubleshooting operational hiccups. You'll also handle contracts and unique solutions while...

  • Financial Operations Specialist

    4 weeks ago

    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Title: Financial Operations Specialist">About the Role:We are seeking an experienced Financial Operations Specialist to join our dynamic team at Network Recruitment. As a key member of the finance department, you will be responsible for providing administrative support to the accounting team.Main Responsibilities:Prepare and process journals, cashbook...

  • Financial Operations Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Bridge Personnel cc Full time

    Job Title: Financial Operations SpecialistAbout Us: Bridge Personnel cc is a leading recruitment agency specializing in financial and administrative placements.Salary: R350,000 - R500,000 per annum based on experience and qualifications.Job Description:We are seeking an experienced Financial Operations Specialist to join our team. The successful candidate...

  • Mining Operations Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa The Legends Agency Full time

    The Legends Agency is seeking a Mining Operations Specialist to join our team in North America. The successful candidate will be responsible for developing comprehensive mine plans that optimize open-pit and underground operations.Key Responsibilities:Mine Planning: Create strategic mine plans that maximize value and ensure safe and profitable mining...