Team Leader: Scheme Administration
9 hours ago
About Sanlam Corporate
Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.
We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation. We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity. We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Division
One of the largest businesses within the Sanlam Group, Sanlam Corporate (SC) specialises in the provision of risk, investment and administration services to institutions and retirement funds. Focused on meeting the unique needs of its diverse clients, SC assists companies in creating and delivering customised employee benefits solutions, including the collection of premiums and communication to fund members. The overall purpose of the role
Manage and oversee a group of administrators. The role will involve monitoring and facilitating the daily operational activities of your team, work and volume management, ensuring that work is complete within SLA and that client queries are handled efficiently and effectively. Close collaboration with internal and external stakeholders will be essential to ensure excellent client service. What will you do?
**Key Responsibilities**:
Identify and assist with the development of effective processes and improve current processes
Establishing and maintaining relationships with internal and external stakeholders
Quality Control - checking and sign-off of all work items
Ensure all SLA’s are met
Effective management of all daily workflows for the team
Effective management of “ad hoc” requests by clients/management
Optimising resources - coaching team members so that they can perform to their full potential
Support team with challenging/complex queries & tasks
Create a positive work environment
Perform in accordance with the company’s core competency expectations
Management Reporting What will make you successful in this role?
**Qualifications and Experience**:
Matric with a C- symbol in either Mathematics or Accounting essential
At least 3 - 5 years knowledge of the Group Risk business relating to premium administration; member management and medical underwriting processes.
Relevant tertiary qualification will be advantageous
Knowledge and Skills Sound Knowledge of products, processes and services in the Group Risk environment Computer literacy (Microsoft Office) Understanding of rules and policy regulations with regards to schemes/funds Advanced excel skills is a requirement Experience on MIP workflow system will be advantageous Behavioral Competencies
People management skills
Analytical and conceptual thinking skills
Client focused
Strong leadership characteristics
Ability to work effectively under pressure and to meet stringent deadlines
Meticulous attention to detail
Excellent communication skills both written and verbal
Sound problem solving and decision-making skills
Solid time management skills
Proactive individual and a team player
Innovative and creative
Effective negotiation & delegation skills
Sound interpersonal relationship building ability
Action & result orientated
Goal driven
Core Competencies Cultivates Innovation by creating new and better ways for the organisation to be successful. Client Focus - Building strong customer relationships and delivering customer-centric solutions. Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Resilience - Rebounding from setbacks and adversity when facing difficult situations. Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the gro
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