Furniture Assessor

**Main Purpose of the Position**:
Reporting to the Operational Lead - Customer Care; the incumbent will be responsible for scheduling and Confirming of booked assessments, scheduling pick up and deliveries of completed RMA’S.

**Key Responsibility Areas include**:

- Scheduling of Assessments
- Confirming of All RMA Orders
- Scheduling of pick up and deliveries of completed RMA’s
- Record confirmed customer details on the delivery schedule
- Ensure that communication is provided to the staff that request deliveries for customers
- Ensure that all customers that are booked for assessments are to be contacted in the morning of the assessment.
- Effective teamwork and self-management

**Minimum Requirements**:

- Grade 12 or NQF level 4 equivalence
- 1-2 years customer service experience
- Knowledge of RMA scheduling process
- Computer literate
- Must be able to handle conflict
- Customer service orientated
- Good verbal and written communication
- Teamwork and self-management
- Microsoft Office
- Good communication skills
- Good Administration skills
- Great customer service
- Upholstery background
- Drivers license
- Problem-solving skills
- Sense of fairness
- Sense of order, planning ability
- Strong personality

Ability to Commute:

- Durban, KwaZulu-Natal (required)

Ability to Relocate:

- Durban, KwaZulu-Natal: Relocate before starting work (required)

Application Deadline: 2024/03/03