Furniture Assessor

2 weeks ago

Durban, KwaZulu-Natal, South Africa Coricraft Full time

Main Purpose of the Position:


Reporting to the Operational Lead - Customer Care; the incumbent will be responsible for scheduling and Confirming of booked assessments, scheduling pick up and deliveries of completed RMA'S.


Key Responsibility Areas include:

  • Scheduling of Assessments
  • Confirming of All RMA Orders
  • Scheduling of pick up and deliveries of completed RMA's
  • Record confirmed customer details on the delivery schedule
  • Ensure that communication is provided to the staff that request deliveries for customers
  • Ensure that all customers that are booked for assessments are to be contacted in the morning of the assessment.
  • Effective teamwork and selfmanagement

Minimum Requirements:

  • Grade 12 or NQF level 4 equivalence
  • 12 years customer service experience
  • Knowledge of RMA scheduling process
  • Computer literate
  • Must be able to handle conflict
  • Customer service orientated
  • Good verbal and written communication
  • Teamwork and selfmanagement
  • Microsoft Office
  • Good communication skills
  • Good Administration skills
  • Great customer service
  • Upholstery background
  • Drivers license
  • Problemsolving skills
  • Sense of fairness
  • Sense of order, planning ability
  • Strong personality

Ability to Commute:

  • Durban, KwaZulu-Natal (required)

Ability to Relocate:

  • Durban, KwaZulu-Natal: Relocate before starting work (required)
Application Deadline: 2024/03/03

  • Furniture Assessor

    2 weeks ago

    Durban, South Africa Coricraft Full time

    **Main Purpose of the Position**: Reporting to the Operational Lead - Customer Care; the incumbent will be responsible for scheduling and Confirming of booked assessments, scheduling pick up and deliveries of completed RMA’S. **Key Responsibility Areas include**: - Scheduling of Assessments - Confirming of All RMA Orders - Scheduling of pick up and...