Customer Service Internship

7 days ago


Goodwood, South Africa Oxford University Press Full time

Principal Accountabilities
- Provide an efficient and on time response to inbound calls and to process orders so that customer needs are met
- Answer calls in line with set standards to resolve customer queries
- Handle customer call courteously, efficiently, and promptly
- Receive product training to be able to promote products to customers
- Follow up with internal teams on customer queries
- Provide 1st line support on digital products
- Communicate progress of queries to customer
- Provide requested documentation to customer e.g., backorder reports, copy of original orders, proof of deliveries, price lists etc.
- Gain exposure to and develop an understanding of:

- the educational publishing industry
- the customer service environment
- OUPSA product
- supply chain, warehouse and distribution processes
- database maintenance
- data capturing
- SAP, MS Office, Qlikview

Qualifications & Experience
- A diploma or degree in a relevant field
- Experience in a call centre or customer care role or environment will be an advantage
- Computer literacy - Word, Excel, PowerPoint
- South African citizen
- Access to reliable transport



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