Sales Associate Mr Price Money
2 weeks ago
**_purpose_**
The Sales Associate will be responsible for the provision of a world class customer experience by actively facilitating the achievement of mr price money's in-store strategic objectives.
The key focus of this role will amongst others include the demonstration of outstanding customer service, by promoting and selling of all mr price money's products.
**_ key responsibilities_**
- ** Sales & Customer Experience**:
- Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance.
- Actively strive for quick complaint resolution and the avoidance of escalation of issues.
- Offer customers an exemplary and timely service.
- Actively engage with a minimum of 15 to 20 customers daily to build a strong customer base through providing personalised product guidance, resolving issues and following up on purchases.
- Efficiently drive sales through upselling products based on customer's needs analysis and preferences.
- Achieve and/or exceed daily sales goal by cross selling and promoting additional products and services.
- **_ Product & Admin_**
- Maintain knowledge of current sales, sales promotions and campaign related requirements.
- Facilitate and manage the out-of-box failures (OBF) and repair policies.
- Provide accurate product information to all customers when needed.
- Provide updated information on warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.
- Enhance product knowledge utilising resources available
**_ requirements_**
**_ _**
- **_Education:_**
- NQF level 4 (Grade 12) or equivalent.
**_ _**
- **_Experience:_**
- 1 Years’ Experience in Retail
**_ _**
- **_Knowledge/ Skills:_**
- Communication Skills.
- Retail Trade.
- Brand Knowledge.
- Customer & Product Understanding.
**_ _**
**_ about us_
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