Assistant Shop Manager

2 weeks ago

Cape Town, South Africa Recruitment Matters Africa Full time

Our client within the FMCG industry is looking for a Assistant Shop Manager to join their team

**Responsibilities**:

- Supervise and train staff
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Purchase inventory based on current trends, availability of new products and customer interest
- Display merchandise to maximize purchasing appeal
- Organize sales and product demonstrations
- Write sales and customer reports and make recommendations for improvements
- Interact with customers and resolve complaints or grievances

**Key Skills**:

- Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management,
- Great customer service skills, including patience and active listening, to ensure customers feel heard and helped,
- Presentation skills and knowledge of best visual and marketing display practices,
- Conflict management skills to resolve customer issues effectively and ensure efficiency on teams,
- Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives,
- In-depth knowledge of the store’s merchandise, its exact location and its prices.

**Qualifications**:

- High school diploma.
- Previous retail management experience.
- Experience in training and managing a team.

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