Service Consultant

3 weeks ago


Nelspruit, South Africa The Link Recruitment Full time

**BRIEF OVERVIEW OF THE ROLE**

**Query and service request management**
- Regular and frequent updates to clients as per standard operating procedures (SOP)
- Adhere to escalation management processes and procedures Quality Standards
- Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined by.
- Ensure compliance on all operational processes
- Identify system and process inefficiencies, make recommendations for improvement, as required.

**Customer Satisfaction and Relationship Management**
- Establish and build relationships with all relevant client contacts and internal stakeholders Reporting
- Internal reporting to the Supervisor when required e.g. weekly reporting on cancellation/ termination requests received, ticket exceptions etc

**Behavioural**
- Remain calm under pressure.
- Logical thinker.
- Methodical work ethic
- Meticulous - attention to detail
- Client centric attitude.

**EDUCATION AND QUALIFICATION REQUIREMENTS**

Minimum Requirement
- Matric
- Minimum 1 year tertiary Diploma / Certificate
- Client services training, advantageous
- ITIL Foundation certification advantageous
- Drivers license

**Experience**:

- All experience in the Mobile sector
- 2 - 3 years’ experience within a service assurance role
- 2 - 3 years’ experience in a client facing role
- Experience in client facing service, quality assessment role

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Nelspruit, Mpumalanga: Reliably commute or planning to relocate before starting work (required)



  • Nelspruit, South Africa Stepco Recruitment Full time

    **POSITION: Automotive Aftersales Consultant / Service Agent ( Premium Brands)** **AREA: Nelspruit / Mbombela** Our well-established client (Automotive Industry) is looking for an **Aftersales Consultant** to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service...

  • Aftersales Consultant

    4 weeks ago


    Nelspruit, South Africa Stepco Recruitment Full time

    **POSITION: Aftersales Consultant / Service Agent** **AREA: Nelspruit / Mbombela** Our well-established client (Automotive Industry) is looking for an **Aftersales Consultant** to strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer...

  • Service Consultant

    2 weeks ago


    Nelspruit, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...


  • Nelspruit, Mpumalanga, South Africa Findojobs South Africa Full time

    About Findojobs South Africa:We are seeking a professional financial services consultant to join our team in Mpumalanga, South Africa.The ideal candidate will be responsible for sourcing, retaining, and growing a membership and client base for eligible professionals by implementing PPS financial solutions in line with the client's needs.The role involves...

  • Sales Consultant

    2 weeks ago


    Nelspruit, Mpumalanga, South Africa All networks Full time

    Company DescriptionThe company is an experienced insurance business with almost a decade of experience in real estate investing and wealth creation. We offer hands-on experience and invaluable knowledge to help investors on their property journey. With a deep understanding of the market intricacies and successful navigation of property transactions, we...

  • Sales Consultant

    7 days ago


    Nelspruit, Mpumalanga, South Africa All Networks Full time

    Company DescriptionThe company is an experienced insurance business with almost a decade of experience in real estate investing and wealth creation.We offer hands-on experience and invaluable knowledge to help investors on their property journey.With a deep understanding of the market intricacies and successful navigation of property transactions, we provide...

  • Product Consultant

    2 weeks ago


    Nelspruit, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant** in** Nelspruit **to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. **As a Product Consultant, you will be responsible for** - Administration - Shelf Health - Implementation of...

  • Service Consultant

    2 days ago


    Nelspruit, South Africa Motivity (PTY) Ltd Full time

    **BRIEF OVERVIEW OF THE ROLE** **Service availability** - Ensure accurate service inventory throughout the customer lifecycle - Change management - Service continuity (both from a customer and core perspective) **Service unavailability** - Proactive internal and external escalation management - Escalation management **Customer maintenance** - Customer...


  • Nelspruit, Mpumalanga, South Africa RMV Solutions Pty Ltd Full time

    REMOTE WORK Italian Speaking Customer Service Consultants (Airline) South Africa Must be fluent in Italian.Start: 17 March 2025Salary: R15800 per month. Plus R1000 per month for full attendance, Plus R1000 for high-quality work, Plus Free Medical Insurance.Job DescriptionThis is a remote position.Work for prestigious airline brands on various work...

  • Product Consultant

    2 weeks ago


    Nelspruit, South Africa Smollan Full time

    We're on the lookout for a **Product Consultant** in **Nelspruit** to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships. As a Product Consultant, you will be responsible for: - Administration - Shelf Health - Implementation of...

  • Service Consultant

    2 weeks ago


    Nelspruit, South Africa Staff Solutions Full time

    **Mpumalanga**, Nelspruit** **Negotiable - Negotiable Monthly Cost To Company (Market related)** **NEW VACANCY ALERT!** **Our client in the Finance/Insurance industry seeks to fill the role of Service Consultant (Short-Term Insurance) to join their operations in Nelspruit, Mpumalanga.** **Responsibilities and work outputs**: *** - **Servicing of dedicated...

  • Sales Consultant

    2 weeks ago


    Nelspruit, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in **MP-Nelspruit** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen -...


  • Nelspruit, Mpumalanga, South Africa All Networks Full time

    Company OverviewAt All Networks, we pride ourselves on being an experienced insurance business with a strong presence in real estate investing and wealth creation.We believe that our unique approach to sales consulting sets us apart from other companies, and we're looking for talented individuals to join our team.About the RoleThis Sales Consultant position...

  • product consultant

    1 week ago


    Nelspruit, Mpumalanga, South Africa Smollan Group Full time

    Join or sign in to find your next jobJoin to apply for the PRODUCT CONSULTANT role at SmollanWe are on the lookout for a Product Consultant in Mpumalanga Nelspruit to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships.As a Product...

  • Home Loans Consultant

    2 weeks ago


    Nelspruit, South Africa TLT Appointing Full time

    **Company Description** About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search - This is a full-time on-site role as a Home Loan...


  • Nelspruit, Mpumalanga, South Africa Sanitech Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Sanitech a division of WACO AfricaBranch Manager | Sanitech Nelspruit | Transforming Hygiene Solutions with Operational ExcellenceCompany DescriptionSanitech, a division of WACO Africa, is the leading service provider of Integrated environmental solutions for...

  • Forex Consultant

    3 weeks ago


    Nelspruit, South Africa Dante Personnel Full time

    Mpumalanga, Nelspruit / Mbombela - R8000 - R12 000 Monthly Cost To Company Our client in Nelspruit is looking for a Forex Consultant to join their team **Minimum requirements**: - Grade 12 - 1 Year Customer Service experience - Foreign exchange experience (desirable) - IA Teller training course (essential) - Must remain current and competent by passing...


  • Nelspruit, South Africa Smollan Full time

    We’re on the lookout for an experienced **Sales Consultant.** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service To qualify for this role, you should: - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry -...


  • Nelspruit, South Africa Tracker South Africa Full time

    **Listing reference**: track_001066 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Nelspruit**Contract**:Permanent**Remuneration**:MARKET RELATED**EE position**:Yes**Introduction**: **Job description**: - RESPONSIBILITIES - Process sales contracts received from clients and sales...


  • Nelspruit, South Africa Recruitment link Full time

    **BRIEF OVERVIEW OF THE ROLE** **Service availability** - Ensure accurate service inventory throughout the customer lifecycle - Change management - Service continuity (both from a customer and core perspective) **Service unavailability** - Proactive internal and external escalation management - Escalation management **Customer maintenance** - Customer...