Principal Account Assistant

2 weeks ago


Westville, South Africa RCL FOODS Careers Full time

**Vector Logistics,** a division of RCL FOODS, is on the hunt for a **Principal Account Assistant** to join our Customer Team in the Principal Secondary Distribution channel. This individual will need to ensure that all aspects of daily customer admin and service queries are addressed, act as the front-line administrative information conduit to customers, build a deep understanding the customer’s operations, ensure efficient and accurate data capture, analysis and reporting and provide support to the **Principal Account Manager** in the smooth running of the customer account.

**Duties & Responsibilities**:
**Customer Relationship Management**

Answer general enquiries escalated by customers, working with the Vector Customer Service Centre and Control Tower to resolve issues and complaints.

Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.

Conduct store visits and provide feedback internally to the Vector departments (if required and as per customer needs)

**Account Administration**

Compose daily, weekly and monthly customer reports on service levels, sales and other key measures as required and send out to customers timeously.

Monitor and share daily order rejection reports with customers and help resolve any pricing or master data discrepancies.

Manage new product requests and ensure information is accurately updated.

**Product Pricing**:
Ensure annual and bi -annual pricing is updated accurately on the relevant system according to specified timeframes.

Ensure administration and communication internally and externally around ordering and delivery day schedule changes occurs timeously and correctly.

Ensure administration and communication on new supplier and product take-ons and exits.

Support the finance department with customer reconciliation queries and required follow up.

Lead customer project administration, scheduling project meetings, taking minutes and updating project plans.

**Reporting & Analysis**

Compile review packs (standard and non-standard) for the Retail Account Specialist and Retail Account Manager.

Assist with ad hoc report requests from Customers and internally stakeholders

Support the Retail Account Manager and Retail Account Specialist with data analysis and composing reports on output and findings

**Team Participation and Self-Management**

Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.

Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.

Support and drive the business core values.

Manage colleagues and clients’ expectations and communicate appropriately.

Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives. Champion training and development of self and others through utilising available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.

Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.

Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

**Minimum Requirements**:
Bcom Logistics or similar diploma

3 years customer service experience

3 years general administration experience, preferably in an FMCG Distribution environment

SAP/BW experience necessary

Advanced Excel and PowerPoint proficiency

Immaculate attention to detail



  • Westville, South Africa University of KwaZulu-Natal Full time

    **The University of KwaZulu-Natal (UKZN) is committed to meeting the objectives of Employment** **Equity to improve representivity within the Institution. Preference will be given to applicants** **from designated groups in accordance with our Employment Equity Plan.**_**FIXED TERM CONTRACT: 3 YEARS **RESEARCH DIVISION** **PRINCIPAL ACCOUNTING OFFICER NRF...


  • Westville, South Africa RCL FOODS Careers Full time

    **RCL FOODS** is seeking to employ an **Assistant Account Manager** within our **Group Division**. This is an ideal opportunity for a customer-centric individual with the relavant experience. **RCL FOODS entrusts the Assistant Account Manager to**: - Develop and maintain RCL FOODS business with a particular retail customer or group of customers according...


  • Westville, South Africa Amalgamated Financial Services Full time

    We are a small Accounting firm, based in Westville, seeking to fill in a position for a Junior Accounting Clerk. Individual must have **experience** on the below: - SARS E-Filing - VAT submissions - PAYE submissions - EMP501 recons (Easy-file) - Income Tax for individuals and Companies - Submission of annual Workmens' Compensation - Preparing Financial...

  • Junior Bookkeeper

    7 days ago


    Westville, South Africa SRG Recruitment Full time

    Overview (Area): Westville (Salary): Negotiable (Ref: AL) Our client is looking for a result driven Junior Bookkeeper / Accounts Assistant, who will work alongside their Foreign Operations Team.

  • Nam Assistant

    2 days ago


    Westville, South Africa RCL FOODS Careers Full time

    At **RCL FOODS** we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often! **Our Talent Team** is seeking a skilled **Assistant **NAM **to join our **Customer Team** in **Westville**. The role will be reporting to the **National Account Manager**. **RCL...

  • Finance Assistant

    2 days ago


    Westville, South Africa Meondo Holdings Pty Ltd Full time

    _As a National Leading Integrated Management Solutions Provider, Meondo Holdings specialise in Facilities Management, Cleaning and Hygiene, Pest Control. Developing our people **Duties** - prepare and post receipts, deposits, purchase orders, invoices, refunds, and other standard bookkeeping tasks - Manage accounts receivable and accounts payable - Debtors...


  • Westville, South Africa Kaelo Full time

    Company Description Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee...


  • Westville, South Africa Meondo Holdings Pty Ltd Full time

    Our company is in search of an IT Administrator to be a part of our team. You should be able to work closely with our IT Suppliers and Procurement Department. **Responsibilities** - Regularly monitoring networks and servers and maintaining the same - Creating various user accounts and managing access control options - managing security protocols and...


  • Westville, South Africa RCL FOODS Careers Full time

    We are looking to expand our talent pool of **Junior Demand Planners**! **RCL FOODS** is constantly scouting the talent market to secure top performing individuals for future positions! Do you want to be in our talent pipeline? Well then, register your profile! The position is based within our **Vector Logistics ICSE Division**, at our National Office in...

  • Bookkeeper

    3 days ago


    Westville, South Africa Beast Leather Full time

    A bookkeeper is responsible for recording and maintaining a company's daily financial transactions. They also prepare reports for the managers and trial balances to assist the accountants. A bookkeeper may also help you run payroll, collect debts, generate invoices and make payments. **The employee will be responsible for the following tasks**: - Check and...

  • Creditors Clerk

    2 days ago


    Westville, South Africa Global Network Systems Full time

    A well-established IT company in Westville is looking for a Creditors Clerk to join our team. The job will include the following roles and responsibilites: - Liaising with supplier companies to collect all necessary paper work to process invoices into the system - Collecting of statements - Preparing payment schedules - Reconciling creditor accounts -...


  • Westville, South Africa Maxwell Bett Consulting Full time

    Our client is looking for a Service Delivery Manager: **Description** The Service Delivery Manager is an individual in the Service Delivery Management team and takes responsibility for the delivery of services to one or more of Dimension Data’s accounts whose operations span a regional geography and multiple Dimension Data GTMs. The Service Delivery...


  • Westville, South Africa RCL FOODS Careers Full time

    **RCL FOODS** is seeking a **Fixed Asset Controller **to join our **Group Services Division.** The role will be based in **Westville **and will report to the **Fixed Asset Accountant. RCL FOODS **is looking for an individual who will be responsible for making all finance system workflow and operational decisions that fall within the ambit of responsibility....

  • Payroll Controller

    4 days ago


    Westville, South Africa RCL FOODS Careers Full time

    Are you a skilled and detailed oriented individual with a meticulous nature? **Vector Logistics** is seeking to appoint a **Payroll Controller**. The role will be based in **Westville**, **Durban.** **Vector Logistics** entrusts the job holder to: - To manage the end-to-end payroll function. - To work with HR and other departments to improve payroll...

  • IT Project Office

    7 days ago


    Westville, South Africa RCL FOODS Careers Full time

    At **RCL FOODS** we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often! **Vector Logistics**, a division of **RCL FOODS**, is on the hunt for an **IT Project Office & Finance Controller**. The role will be based in **Westville** and report to the **IT...


  • Westville, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Results Co-ordinator **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...


  • Westville, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Senior Results Administrator **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education...

  • Gap Claims Specialist

    2 weeks ago


    Westville, South Africa Kaelo Full time

    Company Description Kaelo provides **essential healthcare solutions** ensuring the **physical and psychosocial wellbeing** of **all South Africans** towards **lasting social change**. **Job Description**: The Claims Specialist manages the assessment of claims and has specialised knowledge of the claims environment. There is a strong focus on accurately and...


  • Westville, South Africa Kaelo Full time

    **Company Description** About Kaelo** Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money...

  • Brand Manager

    4 hours ago


    Westville, South Africa RCL FOODS Careers Full time

    At **RCL FOODS** we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters! **RCL FOODS** is currently looking for a dynamic Brand Manager to join our **pet food** Marketing Team. The role will be **Brand Manager: Bobtail**, **Canine Cuisine, Feline Cuisine** based...