Client Technical Lead

3 days ago

Sandton, South Africa Kyndryl South Africa (Pty) Limited Full time

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

As a Technical Client Lead you will support Kyndryl’s consistent growth by providing architectural advice & solution strategies to address clients' strategic business imperatives. You will support Business Development Client Leader during opportunity identification in Strategic New Accounts; acts as an integrator of Kyndryl technical community during client meetings. You will play a key part in shaping complex, multi-tower deals in Strategic New Accounts & driving solution strategy with support from Solutioning Team. You will need to understand the commercial implications of proposed technical solutions and work with client’s in helping them realize their ROI with technology investments.

Lead in key client meetings as technical solution expert

Enable proactive campaigns relating to capabilities and services offered by Kyndryl working closely with practice leaders & teams

Monitor technical trends and business needs of clients and identify implications for clients

You will work closely with Business Development teams, leading developing technical solutions, developing collateral showcasing technical capabilities for client meetings and help shape complex, multi-tower deals. You will act as a bridge between Business Development & delivery teams and Support the Delivery Team in delivering new solutions to our clients, act as trusted advisor during project delivery.

You will work with our clients to understand their challenges, their vision and solutions requirements. Based on this, you will identify implications for offering roadmap and create a winning technical solution strategy.

You will be able to seamlessly translate between business and technical requirements, have deep technical experience and be able to engage at architect / solution level and act as leader for key domain experts and you will need deep industry knowledge in at least one, preferably two verticals (Financial Services, TelCo/Media/Entertainment Government/Defence, Health Care/Life Sciences, Chemical/Petroleum, Industrial, Retail Consumer Products)
**Required Technical and Professional Expertise**

Experience in technical support and sales.

Good technical and broad IT knowledge are required.

Excellent communication and interpersonal skills.

Good critical thinking and problem-solving skills.

Working knowledge of IT services sales and lifecycle management.

Strong leadership and organizational abilities.

Maintaining customer relationships and ensuring customer satisfaction.

Experience in managing and tracking account metrics

Experience in a similar role would be advantageous.

Excellent technical, diagnostic, and troubleshooting skills.

Willingness to build professional relationships with staff and clients.

The ability to keep current on new technology and industry trends.

Increasing sales and winning new business.
**Preferred Technical and Professional Experience**
- Minimum of 8 years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture.
- Experience in dealing with large, complex, distributed systems scale business.
- Comfortable in dealing with IT systems that support end to end business processes across the customers’ value chain.
- Large scale implementation experience with complex solutions environments.
- Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
- Ability to prioritize, multi-task, and perform effectively under pressure.
- Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.- Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
- Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefits customers’ ongoing usage of IT solutions and services.
- Attain Trusted Advisor status with both key business and technical decision ma

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