Credit Controller

2 weeks ago

Johannesburg, South Africa Gilbarco Full time

**JOB TITLE**: Credit Controller

**DEPARTMENT**: Finance

**REPORTING TO**:MEA Credit Control Manager

**LOCATION**: Johannesburg

**ADDITIONAL INFO**:

- Fluent in English & any other language SA language
- Travel may be required within MEA region
- Preferably residing 25km from Bedfordview

**PURPOSE OF POSITION**

Supporting the MEA Credit Control Manager, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.

**KEY RESPONSIBILITIES**
- Handling daily management process to track the cash collection throughout the month, with clear notes
- Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile
- Handling customer queries; making sure they are rooted to the correct department to investigate & resolve
- Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges
- Managing the month end process and reporting
- Identifying and escalating potential bad debts to management
- Leading the daily, weekly & monthly catch meetings with different dept and customers
- Account escalations to resolve queries
- Handling Dunning and legal processing for their ledger
- Put customers on stop where necessary and communicate this to relevant departments
- Assisting the MEA Credit Control Manager with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents

**DELEGATION OF AUTHORITY**

The employee has the authorization to work within the framework of the actual Delegation of

Authorities (DOA).

**POSITION RELATIONSHIPS**

**Internal**
- Sales
- Finance
- Customer Service
- Legal

**External**
- Customer

**MEASURES OF PERFORMANCE (INDICATORS)**

**Leading**
- Solving disputes with customers / internal department

**Lagging**
- DSO monthly
- Past due value and percentage monthly

**PERSONAL QUALIFICATIONS & EXPERIENCE**

**Required**

Education/achievements
- Bachelor’s Degree in Finance, Accounting or related field

**Preferred**
- Credit Management/ Account Receivable qualification
- CICM Qualification or studying towards / desire to study

**Experience/Knowledge**

**Required**
- Minimum of 5 years of experience in accounts receivable
- Previous experience using an
- ERP system

**Preferred**
- SAP system

**Specific Skills**
- High attention to detail and accuracy with methodical working methods
- Proficiency in MS Word, PowerPoint & Excel
- Excellent communication skills - Strong English written skills with exemplary spelling
- Ability to work without supervision, under pressure and meet strict deadlines
- Ability to be flexible and agile in a high-pressure environment

**Potential Skills***
- Ability and aspiration to progress through to other senior finance roles

**ROLE SPECIFIC COMPETENCIES & BEHAVIOURS**

**Competency**

**Customer Driven**
- Gains insight into customer needs.
- Identifies opportunities that benefit the customer.
- Builds and delivers solution that meet customer expectation.
- Establishes and maintains effective customer relationships.

**Collaborative**
- Works cooperatively with others across the organization to achieve shared objectives.
- Represents own interest while being fair to others and their areas.
- Partners with others to get work done.
- Credits others for their contributions and accomplishments.
- Gains trust and support of others.

**Inclusive**
- Seeks to understand different perspectives and cultures.
- Contributes to a work climate where differences are valued and supported.
- Applies others’ diverse experiences, styles, backgrounds, and perspectives to get results.
- Is sensitive to cultural norms, expectations, and ways or communicating.

**Accountable***
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
- Designs feedback loops into work.

**Champions VBS**
- Identifies and creates the processes necessary to get work done.
- Separates and combines activities into efficient workflow.
- Seeks ways to improve processes, from small tweaks to complete reengineering.
- Is a simplifier, focused on cutting through complexity.
- Prioritizes to the critical few - focuses on what matters most.

**Self-Aware**
- Reflects on activities and impact on others.
- Proactively seeks feedback about shortcomings.
- Admits mistakes and gains insight from experiences.
- Knows strengths, weaknesses, opportunities, and limits.

**Pioneering**
- Comes up with useful ideas that are new, better, or unique.
- Introduces new ways of looki

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