Credit Controller

2 weeks ago

Johannesburg, South Africa Stonebridge HR Solutions Full time

We are looking for an experienced Credit Controller for a well established company in the Rosebank area.

**Job Purpose**:
Associate is responsible for capturing customer receipts, releasing of valid and authorised orders, allocation of receipts, reconciling of customer accounts, issuing of valid credit notes, sending of statements, responding to all customer, internal and external queries, collection of debts and managing of customer terms.

**Requirements**:

- Matric
- Financial Qualification
- Advanced Excel Skills (Pivots, Vlookup. etc.),Word, PowerPoint
- Must be able to meet strict deadlines
- Maintain high standards of work attendance and time management, work accurately under pressure
- Must be detail-oriented and have the ability to work proactively and effectively with mínimal supervision
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Must be team-oriented, possess a positive attitude and work well with others

**Key Duties and Responsibilities**:

- Dealer Credit Application

Ensure that all terms, discounts and conditions are correctly captured on Oracle.

**Payments**
- Upload daily customer receipts into Oracle as received from Accountant or Financial Supervisor.
- Allocate and balance receipts from the GSA bank account into the correct dealer account on a daily basis. (Cash, EFT, and Credit Card)
- Ensure that all settlement discounts are correctly calculated and processed.
- Orders are released per customer terms or receipts 3 times daily.

**Dealer Account Management**
- Request remittance advises form the dealers that have paid in order to assist with the completion of the dealer account reconciliation.
- Investigate short payments to establish whether a credit note was completed and/or the stock returned.
- Ensure that all other applicable discounts are applied correctly
- If a remittance is not agreed to the Credit Controller must follow up on all outstanding queries.
- Liaise with the relevant Accounts Manager regarding price variances and obtain documentation where approved.
- Distribute accurate monthly statements to dealers no later than 6th of each month.
- Account reconciliations to be done for review by the FM or Financial Supervisor.

**Journal Entry Processing**
- Ensure that all Journal Entries accurately calculated and authorised prior to processing.
- Copy of the Journal Entry must be filed Journal Entry File.

**Credits**
- Follow up on credits taken by the dealer and investigate where and when it was received if not yet credited on the dealer account.
- Process manual credit notes on Oracle and ensure that proper details and references are used.
- Any supporting Documentation must be attached and filed in their applicable file:

- All mail correspondence regarding the Credit Request.
- Previous Credit Notes.
- Tax Invoice - where discounts where omitted.
- Accounts Receivable Transaction Report.
- All original brochures of advertising claims from dealers. (If Applicable).
- Communicate the copy of invoices, credit notes and/or statements to the dealer where applicable.
- **Dealers**
- Ensure that payments due from dealer account is collected on time and in a professional manner.
- Contact dealers to enquire about payment if it is not received on due date.
- Print age analysis and work through each dealer and check aging status.
- Notify dealers why credits differ to that of the request (e.g. deduction for old stock or incomplete stock).
- Reconciliations of major dealers must be completed on a monthly basis. A remittance advice and dealer month end statement must be attached to the completed reconciliation.
- The Credit Controller must attend to all queries related to the month’s reconciliation.
- Reviewing - ZA Credit Holds report informing Dealer if they have exceeded their limit by means of limit exceeded notice.
- Reviewing - ZA Credit Holds report informing Dealer to settle overdue amount on their account to enable us to release their order.
- Dunning letters to be sent to dealers no later than the 8th of the month.

**Warranties**
- Ensure that payments are checked against the request for documentation approval for pending orders to be released.
- Resend Pro Forma Invoices to relevant customers to ensure payment for warranty replacement units.
- Ensure valid proof of payments are received prior to releasing the pro-forma for invoicing
- Releasing credit hold on orders where proof of payment has been received or quote acceptance received from dealers with terms.
- Provide customer support where necessary

**Customer Interaction**
- Ensure that no client complaints regarding the manner in which they were treated is received.
- Queries related to payments made and all outstanding queries must be answered within a reasonable timeframe (Within One Month)
- Phone calls must be returned promptly and all general queries must be dealt with within 24 hours
- Oral communication must be in a polite manner
- Written communication

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