Vip Host

2 months ago

Johannesburg, South Africa Specd Full time

**JOB DESCRIPTION**

**Job Title**:VIP Host

**Reports to**:VIP manager

**Essential functions**:
- To coordinate Club bookings and special requests for high end VIP bases.- To build relationships and manage the overall experience of assigned VIP players.- To communicate with assigned players on a daily/weekly/monthly basis.- To host events, coordinate VIP events, manage guest lists and report back on VIP functions.- To oversee comps and point balances.- To actively grow the VIP database through acquisition.- To actively grow the turnover of the existing VIP base.- To ensure a seamless customer experience for the Casino and sports players.- To provide management with daily/weekly and monthly player reports.- To work with the marketing team on VIP promotions, VIP requests and VIP experiences.- To actively participate in the overall marketing calendar, strategy, and event planning annually.- To educate existing and new players on betting offerings, new games, promotions, and tier rewards.

**Skills, knowledge, and other requirements**:

- Reliable and Trustworthy.
- Customer focused with VIP experience.
- Gaming experience crucial.
- Well-spoken and a good communicator.
- Calm and able to work under pressure while balancing multiple tasks.- Comfortable with problem solving and extremely good with difficult clients.- Ability to manage events from inception to completion independently and as part of a team.

**Requirements - Experience and education**:

- Grade 12 or higher.
- 2 Years experience in a customer focused role with Casino or VIP service knowledge required.
- Great communicator with more than 1 language preferred.
- Knowledge of the Betting or Casino industry.
- Ability to work weekends, shifts, and work long hours.
- Advanced Computer skills required.

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