Retail Store Manager

3 weeks ago

Pretoria, South Africa Adzuna ZA B C2 Full time
Qualification / skills and experience required:
  • Good understanding of merchandising
  • Retail experience in managing a store
  • Responsible and able to work retail hours
  • Excellent interpersonal and customer relations skills
Job description:
  • Overall Store Management: Lead and oversee all aspects of store operations including sales, inventory management, customer service, and staff supervision to ensure the achievement of sales targets and operational efficiency.
  • Sales and Revenue Generation: Drive sales growth by developing and implementing effective sales strategies, promotions, and initiatives. Monitor sales performance, analyze trends, and take proactive measures to maximize revenue. Create reports for head office.
  • Customer Experience Enhancement: Ensure exceptional customer service by providing guidance and support to staff in delivering personalized assistance and product recommendations. Foster a welcoming and engaging environment that promotes customer loyalty and satisfaction.
  • Inventory Control and Merchandising: Manage inventory levels effectively by monitoring stock levels, conducting regular inventory audits, and optimizing product placement and displays. Coordinate merchandising efforts to showcase products attractively and drive sales.
  • Staff Training and Development: Recruit, train, and mentor store staff to uphold high standards of product knowledge, customer service, and sales techniques. Conduct regular performance evaluations and provide constructive feedback to enhance team performance.
  • Operational Efficiency: Streamline store processes and procedures to maximize efficiency and productivity. Implement best practices in areas such as cash handling, store opening/closing procedures, and administrative tasks.
  • Vendor and Supplier Relations: Cultivate positive relationships with vendors and suppliers to ensure timely delivery of merchandise, negotiate favorable terms, and resolve any issues or discrepancies that may arise.
  • Health and Safety Compliance: Ensure compliance with health and safety regulations and company policies to maintain a safe and secure environment for customers and staff. Implement measures to prevent accidents and minimize risks within the store

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