Technical Services Manager

4 weeks ago


Cape Town, South Africa JLL Full time

**JLL supports the Whole You, personally and professionally.**

**About JLL **
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**What this job involves**:

- Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
- Resolve Hard services FM issues at sites under purview, escalating when needed
- Develop the team’s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
- Drive performance as measured by client’s Key Performance Indicators
- Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
- Managing on site teams including allocating resource, delegating workload, ensuring adherence to best practices etc.
- Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
- Support in the implementation of short and long-term projects for the client as requested.
- Import JLL best practices in the interest of exceeding client goals and expectations
- Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
- Review of as built against design for office area. Report and align with client + drive mitigation.
- Procurement of goods and services for client’s buildings utilizing Jones Lang LaSalle sourcing teams.
- Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client
- e.g. external maintenance, central plant management.
- Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
- Supporting the sites with failures and remediation of engineering items
- Working with the Line Manager and EMEA Engineering Regional Manager, evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
- Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
- Full understanding of Technical budget across region
- Over sight and support for All Operations - providing real support (on-site and remote) to all engineering operations managed by JLL
- Assisting with issue resolutions
- Supporting recruitment activities
- Ensuing role out of consistent operations
- Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
- Engage and collaborate with EMEA peer group to build consistency of solution/process across all soft services delivered.
- Actively support the EMEA Hard Services Best Practice & Quality Lead in developing standards, processes up and down the hard services organization
- Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
- SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
- Response time to Service Requests within the Client’s severity requirements
- Measure preventative maintenance compliance on a monthly basis for Facility assets
- Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
- Compliance with local Health and Safety regulations
- Customer Satisfaction
- Pursue continuous improvement

**What you can expect from us**

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rew



  • Cape Town, South Africa WNS Global Services Full time

    Job DescriptionThe purpose of this role (Technical Account Manager) is to implement and improve IT systems, taking ownership of technical project management for clients, and to maintain the relationship between client IT and WNS Enterprise IT during implementation and for life of the contract.Tasks include but are not limited to:• IT Project Management...


  • Cape Town, South Africa BizGro Full time

    A leading commercial refrigeration Manufacturer seeks a Technical Service manager to join their Team. **Key functions are ~** 1. Manage technicians & technical administrator guided by the technical workflow 2. being Head of Customer service : repairs. 3. be able to lead the technical aspects of the team’s work & perform technical work as required. 4....


  • Cape Town, South Africa Pink Elephant Full time

    **Main Responsibilities**: - Facilitating workshops with the business to collect business requirements - Bring best-practice / leading-practice thought leadership and knowledge that can be used to identify any potential gaps in terms of business requirements in each respective area - Document business requirements and identify and raise any gaps -...

  • Hydraulic Modeller

    4 weeks ago


    Cape Town, South Africa Sonas Technical Full time

    Our client are seeking experienced Hydraulic Modellers to join their team in **Galway / Limerick / Dublin**. Our client is a leading multi-disciplinary engineering consultancy firm working across the Civil, Water, and Transportation sector. - We can provide insights to the best salaries, rates and benefits on offer - We will get your CV seen by the right...


  • Cape Town, South Africa SFG Engineering Services Full time

    Job requirements: - Tertiary Degree - Engineering discipline - minimum/essential - Knowledge - Mechanics, hydraulics, electrical and instrumentation systems - specializing in at least one discipline - Preferred - Senior management - 10 years post qualification - Offshore industry - mining/processing plants - preferable - Seagoing Documentation: - Valid...


  • Cape Town, South Africa SFG ENGINEERING SERVICES (PTY) LTD Full time

    **Job Requirements**: - Tertiary Degree - Engineering discipline - minimum/essential - Knowledge - Mechanics, hydraulics, electrical and instrumentation systems - specializing in at least one discipline - Preferred - Senior management - 10 years post qualification - Offshore industry - mining/processing plants - preferable - Seagoing Documentation: - Valid...

  • Technical Assistant

    1 month ago


    Cape Town, South Africa Fidelity Services Group Full time

    **Qualification & experience**: - Minimum Grade 10 or equivalent qualification - Minimum 2 years’ experience as a Wireman - Practical electrical/electronic knowledge advantageous **Job requirements & other attributes**: - PSIRA registered (Grade E) advantageous - Proven ability to work under pressure and show attention to detail - Knowledge of...

  • Service Technician

    1 month ago


    Cape Town, South Africa Fidelity Services Group Full time

    **Main purpose of job**: Service and maintain alarm systems for domestic, commercial and industrial sectors. **Qualification & experience**: - Matric Or Equivalent - Minimum 5 years’ experience as an alarm technician - Previous programming, wiring, installations and fault finding experience **Job requirements & other attributes**: - Valid driver’s...


  • Cape Town, South Africa SFG Engineering Services Full time

    **Job Requirements**: - Grade 12 (minimum) - Relevant Sales/Marketing qualifications advantageous - 3 year’s experience in a similar role. - Logistics, importation, customs, and clearing experience in the supply of products from a foreign country. - Experience in quoting and costing. - Highly motivated individual - Networking and communication abilities -...

  • IT Technical Manager

    2 weeks ago


    Cape Town, South Africa Cape National Recruitment Pty Ltd Full time

    Our Client in Tygervalley, Bellville, has a permanent role available for an IT Technical Manager (midlevel to senior).Service Portfolio (in the IT division) - Service functions, each responsible for the design, development, management, transition, compliance, and support of their respective services:•Service Operations•IT Infrastructure•ERP...

  • Service Technician

    1 month ago


    Cape Town, South Africa Fidelity Services Group Full time

    **Main purpose of job**: Service and maintain alarm systems for domestic, commercial and industrial sectors. **Qualification & experience**: - Matric Or Equivalent - Minimum 5 years’ experience as an alarm technician - Previous programming, wiring, installations and fault finding experience **Job requirements & other attributes**: - Valid driver’s...

  • Service Manager

    1 month ago


    Cape Town, South Africa Bonafide Human Capital Full time

    Our well known automotive vehicle dealer client based in Cape Town currently holds a vacancy for an experienced Service Manager. The purpose of the position is to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff. Position...

  • Hod: Growth

    1 month ago


    Cape Town, South Africa Biovac Full time

    **BIOVAC** is one of the leading sterile vaccine manufacturers rooted in Africa, with our core purpose being to "protect life". We are looking to hire a dynamic, passionate, confident, proactive and meticulous HOD: Growth & Technical Services to join a goal-oriented team. **QUALIFICATIONS NEEDED**: - Eng., B.Sc. or BTech degree in...


  • Cape Town, South Africa Amazon Commercial Services(SA) Full time

    Oral and written communication skills Experience developing long term relationship with partners Proficiency in Microsoft Excel Skilled in operational excellence Project Management skills (regular updates, Program flashes, audits, review meetings, process audits) Experience managing deadlines and building reporting Are you motivated to deal with unforeseen...

  • Procurement Manager

    4 weeks ago


    Cape Town, South Africa TE Technical Placements Full time

    DISCLAIMER 1. Creditors Management: - Oversee the management of all accounts payable processes. - Ensure accurate and timely payment of invoices, bills, and expenses. - Maintain relationships with suppliers and negotiate credit terms. - Resolve any discrepancies or issues with invoices or payments. 2. Purchasing Management: - Develop and implement...


  • Cape Town, South Africa JSM Business Services Full time

    Our client, a leading supplier of goods and services to a wide spectrum of industries in South Africa and other African countries, wants to appoint a Technical Buyer/Trader who will be dealing in Industrial and Mechanical Products, from as simple as a water pump to advance technical equipment and machinery. Previous experience trading and working in African...


  • Cape Town, South Africa Amazon Web Services South Africa Pvt Ltd - D71 Full time

    5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 7+ years of working directly...


  • Cape Town, South Africa CFW Fans Full time

    **Engineering Company in Parow is looking for a Technical Sales Manager to Join our team**: Duties but, not limited to; - Developing and implementing strategic plans for the company's sales goals, including increasing market share and growing the customer base - Meeting with clients to determine their needs and preferences and explaining products and...

  • Technical Manager

    6 days ago


    Cape Town, South Africa Sanlam Full time

    What will you do? The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial...

  • Technical Manager

    4 days ago


    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve is a leading recruitment agency specializing in various industries. We are currently looking for an experienced Technical Manager to join our client's team. As a Technical Manager, you will be responsible for overseeing technical operations, managing teams, and ensuring the timely completion of projects.Responsibilities: Manage and lead a team...