Online Sales Consultant, Somerset West

3 weeks ago


Somerset West, South Africa Rola Group, Somerset West Full time

**Purpose of the Position**:

- Effectively engage with the online customer to convert online leads into sales.
- Actively drive the online vehicle queries to sales and to support the sales teams on Dealership level.
- Manage the online sales process effectively and handle all enquiries in a professional manner, within the required response time.

**Duties and Responsibilities**:

- Follow-up on leads in a timely manner and ensure all potential sales were explored when referred to a dealership.
- Conduct pre-qualifications check by collecting all relevant documentation needed from the customer to qualify as a buyer, e.g., license, proof of salary, instalment expectation, etc.
- Drive and manage both new and pre-owned vehicle sales as separate processes through the online platform.
- Continually match customers to vehicles and ensure where a query comes in for a vehicle which has been sold, effort is made to ensure a vehicle is found to match the customer need, ensuring optimal sales and great customer service.
- Provide expert sales guidance to the online customers by maintaining excellent product knowledge and sales expertise.

**Minimum Requirements**
- Go-getter attitude and high motivation, initiative and integrity.
- Strong interpersonal and negotiation skills.
- Prior call centre and/or leads management experience essential
- Customer Services background essential
- Computer Literate and fluent in MS Office
- Sales related systems experience _e.g., CMS, LMS_, desirable
- Motor Industry specific experience advantageous
- Valid Driver’s License

**Salary structure**:

- Basic monthly salary
- Incentive structure
- Provident fund & Medical aid benefits

**Job Types**: Full-time, Permanent

**Salary**: From R9,800.00 per month


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