Senior Consultant

4 weeks ago

Johannesburg, South Africa Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**VRM Overview**

Fraud prevention solutions are a key component of an issuer’s risk management strategy. They also serve to foster consumer confidence in the payments ecosystem and help expand consumer spend across a wide selection of services, channels and form factors for POS, e-commerce and mobile payment transactions.

Visa Risk Manager (VRM) is a web-based suite of tools that provides issuers with the control and flexibility to manage to their risk strategies and risk tolerance. It helps issuers better manage fraud and improve their risk decisioning capabilities.

**Team Summary**

The CEMEA Client Services VRM/VCAS Advisory Team is responsible for delivering client consultancy services across the CEMEA region. This Value-Added Service provides best-in-class recommendations for optimizing Visa Risk Manager (VRM) and VCAS rules that will reduce fraud, improve consumer experience and increase issuer revenues. Clients will subscribe to one-time or annual advisory subscriptions.

This role is responsible for providing consultancy level expertise to clients who subscribe to VRM Advisory projects. The incumbent will deliver CEMEA wide VRM optimisation services, tailoring client and market specific solutions using analytical insights to support fraud strategy management. Client engagements will vary from moderate to complex depending on client and length of each engagement.

Additionally, the Senior Consultant will work cross functionally within and outside of the CEMEA region. The incumbent will demonstrate an in-depth technical knowledge of Visa Risk and Authorization products and services providing technical support where needed. The incumbent will also develop and train team members and act as role model/leader within team.

**Key Responsibilities.**
- Provide consultancy services to CEMEA VRM clients.
- Lead client VRM discussions from both a technical and business perspective with client’s fraud, operations, project and customer services teams as well as senior executives
- Understand customer needs, business requirements, fraud strategies and priorities to develop VRM solutions and recommendations
- Optimize client VRM portfolios through review, analysis and rules clean-up
- Identify and propose strategic VRM rule recommendations that meet established key performance metrics
- Perform regular client portfolio monitoring of VRM rule performance and fraud environment to ensure reactivity to emerging trends
- Write detailed reports on performance, findings and recommendations
- Prepare and lead scheduled strategic engagements that review portfolio performance, detail recommendations and highlight industry fraud trends
- Collaborate with Product, Sales, Account Management and Consultancy teams to identify client pipeline and manage resource allocation
- Maintain strong relations amongst team, as well as with key stakeholders across the organization
- Promote and deliver bespoke training to clients
- Build and enhance positive working relationships with clients and partners to develop solutions and optimal way of working
- Act as the voice of the client to other internal groups, including the Product and Technical teams
- Manage and troubleshoot VRM technical problems, interfacing with Product Development, Product Management, and/or Operations teams
- Identify, troubleshoot, and resolve VRM or related business issues to exceed customer expectations
- Train and coach team members on VRM day-to-day operations to ensure customer expectations are exceeded
- Travel may be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:
Basic Qualifications
8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
8-10 years of expe

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