Front of House

**Hospitality and Outdoor - New Vacancy
- Front of House**

Luxury Lodge-Kruger National Park

**Requirements**:

- Diploma or equivalent in Hospitality Management (Advantageous)
- At least 2 years Front of House experience in a 4/5 lodge environment
- Previous lodge experience essential
- Good understanding of all lodge operations/departments
- F&B Experience highly beneficial
- Excellent Customer Relations
- Experience in Reservations beneficial
- Fluent in MS Office, MS Word & MS Excel
- Excellent command of the English
- High level of telephone etiquette & excellent all-round communication skills
- Professional and well groomed
- Driver’s license
- RSA Nationals will be given preference

**Key Performance Areas & Main Duties**:

- Team player with high regard for efficiency and service excellence to clients
- Must be able to prioritize and manage tasks independently
- Welcoming and hosting of guests
- Deadline orientated and a good eye for detail and ability to multitask
- Good planning and organizational skills
- Self-motivated, organized and disciplined work ethics
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints
- Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department

**Package on offer**
- Accommodation
- Pension and Medical Aid

**Starting Date**: May 2023