Call Centre Agent

5 months ago

Durban, South Africa Kura Full time

**Salary**:
**Job Title: Call Centre Agent (Sales Advisor)**

**Location: Mount Edgecombe, SA**

**Salary**

R6 000 per month + medical insurance

Who we are:
We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure.

Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.

We value diversity in our business and unite our people under our shared values:
Vulnerability: We bring our true selves to work.

Curiosity: We ask questions.

Learning We seek feedback.

Courage: We call it out in the moment.

Accountability: We know it's always down to us.

Role Details:
**This is a permanent full-time role as a Call Centre Agent (Sales Advisor) in our Mount Edgecombe, South Africa office. The role is on-site.**

If you have experiance dealing with complaints and handling customer quesries then this role is for you.

The role includes the following resposibilities:

- Booking Smart Meter Appointments
- Log complaints (Dissatisfactions)
- Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills to control a call, listen and target the objective of the individual customer
- Efficiently complete customer requests and provide accurate information, always ensuring the highest level of customer care is provided.
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Maintain efficiency and productivity by meeting and exceeding daily targets and monthly targets
- Ensure data accuracy by following verification procedures such as repeating and confirming the necessary customer information (DPA)

**Benefits**:

- Pay Advance - Up to £600.
- Referral programme - You can earn up to £500 for each referral.
- Enhanced CSP & Maternity/Paternity Scheme
- Bonus Opportunity
- Employee Assistance Programme - a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme - Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more.

**Requirements**:
**Desirable**:

- Minium 6 months experience international Sales.
- Experience in objection handling.
- Gas & Electric experience is an advantage.

**Essential**:

- Detail orientation
- Flexibility
- Enthusiasm
- Initiative

Next steps:

- Please give the team a phone call on 0333 300 0080, they are excited to discuss the role further.
- Text or Whatsapp 07507601627

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