Mgr-food & Beverage I sa

5 months ago

Durban, South Africa Marriott International, Inc Full time

**職務編號** 23209173
**工作類別** Food and Beverage & Culinary
**地點** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa 在地圖中查看
**工作編制** Full-Time
**身處外地？** N
**願意海外赴任？** N
**職位類型 管理** Management
**職位概述**

該職位負責所有餐飲運作，包括所有廚房、餐廳、飲料和客房服務運作。監督客人和員工滿意度，維護標準並滿足或超越財務目標。表現出對所有適用餐飲法律法規的瞭解和掌握。制定和實施餐飲業務計劃。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED)；4 年餐飲、廚房或相關專業領域工作經驗。

或者
- 在經認可的大學取得餐飲服務管理、酒店和餐廳管理、酒店管理、工商管理或相關專業的兩年制學位；2 年餐飲、廚房或相關專業領域工作經驗。

**核心工作活動**

**制定和維護預算**
- 制定和管理餐飲部門的所有財務、員工敬業度和客人滿意度計劃與行動。
- 保持廚房和餐廳運作的成本管理正指標。
- 利用預算來瞭解財務目標。

**領導餐飲團隊**
- 管理餐飲部門（不包括餐飲銷售）。
- 監督和管理員工。管理所有日常運營。充分瞭解員工的職位，以便在員工缺勤時履行職責。
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人；宣導健全的財務/業務決策；表現出誠實/正直；以身作則。
- 監督所有廚房、餐廳、飲料和客房服務運作。
- 營造和培養強調激勵、賦權、團隊合作、持續改進和服務熱情的酒店環境。
- 為所有員工提供卓越的客戶服務。
- 快速回應並積極應對員工關注的問題。
- 提供專注於持續改進的學習氛圍。
- 為團隊成員提供積極的輔導和諮詢。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 確保並保持員工的工作效率水準。
- 制定具體的目標和計劃，以便優先考慮、組織和完成工作。
- 提供領導力、願景和指示，以高效和有效的方式將部門目標集中在一起並優先予以考慮。
- 為員工和團隊領導者設定明確的期望，並確保在超越預期時提供適當的獎勵。

**確保卓越的客戶服務**
- 提供卓越的客戶服務。
- 快速回應並積極應對客人關注的問題。
- 瞭解品牌的服務文化。
- 確保所有員工、團隊領導和管理人員瞭解品牌的服務文化。
- 從內部和外部為所有客人設定服務期望。
- 為客人的投訴/問題負責，直至其得以解決，或者已由相應的經理或員工解決。
- 確保所有宴會廳達到標準並超越客人的期望。
- 提供超越預期的服務，實現客戶滿意並保留客人。
- 透過溝通和協助個人瞭解客人需求，並在需要時提供指導、回饋和個人輔導，改善服務品質。
- 樹立榜樣，示範適當的行為。
- 管理日常運營，確保品質和標準，且每天滿足客戶的期望。

**管理和開展**人力資源活動**
- 為下屬提供指導和指示，包括設定績效標準和監督績效。
- 及時開展績效考核。
- 推進公平對待之承諾和門戶開放政策。
- 識別他人的發展需求，並指導、輔導或以其他方式幫助他人提升知識或技能。
- 識別他人的教育需求，開發正式的教育或培訓專案或課程，並教導或指導他人。
- 根據員工敬業度和客人滿意度結果制定行動計劃，以應對需求領域並擴大優勢。

**其他責任**
- 遵守所有公司會計程序。
- 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。
- 分析資訊和評估結果，以選擇最佳解決方案並解決問題。
- 透過日誌、部門會議和酒店會議，確保有效的部門溝通和資訊系統。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

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