Shop Assistant

**Listing reference**: 019337

**Listing status**: Online

**Position summary**

**Industry**:FMCG & Supply Management

**Job category**:FMCG, Retail, Wholesale and Supply Chain

**Location**:Kwazulu Natal

**Contract**:Permanent

**EE position**:Yes

**About our company**
- Clicks Group

**Introduction**
- To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

**Job description**

**Job Objectives**:

- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

**Knowledge**:

- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence

**Skills**:

- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills

**Competencies**:
Essential:

- Relating and networking
- Following instructions and procedures
- Delivering Results and Meeting Customer Expectations

Desirable:

- Working with people
- Persuading and Influencing
- Planning and Organising
- Coping with Pressures and Setbacks

**Minimum requirements**

**Experience**:

- Desirable: experience in a customer facing role within a retail/FMCG store operations environment

**Education**:

- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level