Trainee Sales Assistant

7 months ago

KwazuluNatal, South Africa Home Tapestry Brands Full time

_Sales Trainee/ Rookie_
- Are you a self-motivated, goal driven individual who is looking for an opportunity to gain experience in a fast-paced retail environment, where sales maximization means more money and incentives for you If you thrive under pressure and are target driven, we are looking for YOU_

**Main Purpose of the Position**:
Sales maximization, ensure service excellence, Administration, adhering to company Policies and Procedures, Merchandising and Housekeeping as well as Effective team work and self-management

**Key Responsibility Areas**:

- Sales maximization
- Providing excellent customer service at all times
- Basic administration
- Following company policies and procedures
- Assuring that showroom looks presentable at all times
- Be involved in stock control and management.
- Assisting shoppers to find the goods and products they are looking for.
- Being responsible for processing cash and card payments.
- Stocking shelves with merchandise.
- Answering queries from customers.
- Reporting discrepancies and problems to the supervisor.
- Giving advice and guidance on product selection to customers.
- Balancing cash registers with receipts.
- Dealing with customer refunds.
- Keeping the store tidy and clean, this includes hovering and mopping.
- Responsible dealing with customer complaints.
- Working within established guidelines, particularly with brands.
- Attaching price tags to merchandise on the shop floor.
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays.

**Experience and competencies required**:

- Matric
- 0 - 2 years’ work experience
- Computer literate

**Attributes**:

- Must have a systematic work approach
- Must have excellent customer communication skills
- Must have good telephone etiquette
- Attention to detail
- Time management
- Internal motivation
- Must be able to handle conflict
- Must be able to work under pressure
- Friendly, motivated and calm
- Friendly and engaging personality
- Comfortable working with members of the public.
- Should have a confident manner
- Must be helpful and polite
- Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock
- You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.
- Able to work as part of a sales team
- Knowledge of inventory techniques

Should be of a smart appearance and articulate

**Education**:

- High School (matric) (required)

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