Call Centre Agent

5 months ago


Johannesburg, South Africa Skills Excel Training Institute-Braamfontein Full time

We are looking for a Call Center Representative to join our team As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.

Roles /Responsibilities
- Manage inbound and outbound customer calls in a timely manner
- Identify customers’ needs and wants, give your best to clarify information
- Research every issue and provide solutions to them
- Recognize opportunities to upsell our products and services
- Follow our company's communication “scripts”
- Keep records of all conversations in our call center database in a comprehensible way
- When assigned, attend educational seminars

**Requirements**:

- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Customer focus

Qualificaton

Matric / Grade 12.

Training will be provided therefore No Experience is Required. WhatsApp No. 0638501267

**Job Type**: Permanent

**Salary**: R6,000.00 - R12,000.00 per month

**Education**:

- High School (matric) (preferred)


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