Customer Service Specialist

3 weeks ago


Woodmead, South Africa OmTalent Full time

**Job: Customer Service Specialist**

**Position**:
OmTalent has an exciting opportunity for an individual who is passionate about **telecommunications, connectivity and customer service**. You will be responsible for ensuring our customers receive the highest level of support and service, while also finding ways to optimize and improve our operational efficiency.

You must possess good communication skills. Strong attention to detail and the ability to manage multiple projects simultaneously are also important skills for this role. Strong people skills will be essential in order to ensure superior customer satisfaction at all times.

You would be required to work at our offices in Woodmead, Sandton and you would be **required to work a daily shift. We have two Shifts between 6pm and 8am ( Shift 1: 6pm - 3am and Shift 2: 11pm - 8am)**

**Responsibilities**:

- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Work cross-functionally with internal teams to identify and address customer concerns and collaborate with colleagues to ensure the best possible outcomes for all stakeholders.
- Develop and implement processes to streamline customer operations and improve efficiency, leveraging data-driven insights to optimize our workflow and customer experience.

**Requirements**:

- Experience with digital customer support tools, with a willingness to learn new technologies and tools as needed. Be tech savvy
- 2+ years experience with customer service in the telecommunications and/or IT industry. You must have a proven track record of providing exceptional customer service.
- Strong problem-solving skills with a data-driven approach, and a passion for finding new and innovative solutions to complex challenges.
- Excellent customer care and focus; ability to assess customer’s needs and provide the correct answer, path, troubleshooting, or method resulting in a positive customer experience
- Excellent communication skills, both written and verbal, with the ability to communicate complex ideas clearly and succinctly to a wide range of audiences.
- Fluency in English

**Salary**:Gross salary of **R15 000** per month with room to grow in the role.

**Salary**: R15,000.00 per month

Application Question(s):

- Which shift do you favor: Shift 1, Shift 2, or do you have no particular preference?
- How many years of customer service experience do you have? Min 2 years required
- How many years in the IT or telecommunications industry do you have? Min 2 years required
- Are you happy working night shift hours as stated?
- Are you happy to commute to our offices in Woodmead on a daily basis? (please note this is not a work from home position)
- Are you happy with the salary on offer? (this is not negotiable)



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