Support Analyst
4 weeks ago
**Responsibilities**:
- Work closely with the Digital support and development teams to continuously improve the stability in this environment.
- Work with domains and support teams to improve software deployment techniques and procedures.
- Ensure that software releases deployed into the production environment follow documented IT procedures.
- Ensure all agreed release and support procedures are followed.- After hours standby and support may be required from time to time.
- Liaise with 3rd line development teams to resolve user incidents, when required.
- Adhere to agile work management methodologies.**Requirements**:
- Tertiary qualification in Computer Science or Information Systems.
- Excellent Microsoft Windows and SQL server knowledge with practical experience.
- SQL scripting skills.- A comprehensive working knowledge of a Windows Server environment.
- Significant previous experience in a pressurised operations support environment.
- 5+ years work experience in an IT Applications support environment.
- Exposure to Cloud (AWS or Azure) - advantageous
- Linux experience advantageous**Key Attributes and Competencies**:
- Detail oriented.
- Excellent communication skills.
- Strong logical thinking and deductive reasoning.
- Tenacity and execution.
- Planning and managing people and process.
- Effective communication style.
- Stress tolerant.
- Team player.**Location**:
- Cape Town
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