Support Analyst

4 weeks ago


Cape Town, South Africa Allan Gray Full time

**Responsibilities**:
- Work closely with the Digital support and development teams to continuously improve the stability in this environment.
- Work with domains and support teams to improve software deployment techniques and procedures.
- Ensure that software releases deployed into the production environment follow documented IT procedures.
- Ensure all agreed release and support procedures are followed.- After hours standby and support may be required from time to time.
- Liaise with 3rd line development teams to resolve user incidents, when required.
- Adhere to agile work management methodologies.**Requirements**:

- Tertiary qualification in Computer Science or Information Systems.
- Excellent Microsoft Windows and SQL server knowledge with practical experience.
- SQL scripting skills.- A comprehensive working knowledge of a Windows Server environment.
- Significant previous experience in a pressurised operations support environment.
- 5+ years work experience in an IT Applications support environment.
- Exposure to Cloud (AWS or Azure) - advantageous
- Linux experience advantageous**Key Attributes and Competencies**:
- Detail oriented.
- Excellent communication skills.
- Strong logical thinking and deductive reasoning.
- Tenacity and execution.
- Planning and managing people and process.
- Effective communication style.
- Stress tolerant.
- Team player.**Location**:

- Cape Town


  • Support Analyst

    1 month ago


    Cape Town, South Africa Cape Union Mart International Full time

    The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support Analyst will provide effective maintenance and support for the Oracle Merch systems and its...


  • Cape Town, South Africa Goldman Tech Resourcing Full time

    **Job Information** - Location- Cape Town- Salary- R450 000 - R640 000 p.a.- Job Type- Permanent- Education- Degree/Diploma- Experience- 3+ years- Reference- ASA23- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for an Application Support Analyst in Cape Town!! - Relevant and extensive experience of providing customer...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Ensure the reliability, security, and performance of the Postilion system for payment processing and related functions.Skills & Experience: Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion (required)SQL or PostgreSQL (required) Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB (advantageous)Linux...


  • Cape Town, South Africa Hire Resolve Full time

    Hire Resolve's Client, a leading Investment Management Firm, is seeking a knowledgeable Retail Business Support Analyst to join their team in Cape Town. As a Retail Business Support Analyst, your main responsibilities will include providing technical and functional support for retail systems, identifying and troubleshooting issues, and implementing...


  • Cape Town, South Africa Communicate Recruitment Full time

    Ensure the reliability, security, and performance of the Postilion system for payment processing and related functions.Skills & Experience: Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion (required)SQL or PostgreSQL (required) Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB (advantageous)Linux...


  • Cape Town, South Africa Communicate Recruitment Full time

    Ensure the reliability, security, and performance of the Postilion system for payment processing and related functions.Skills & Experience: Minimum 4 5 years experience as a Support Analyst in the payment industry, working on Postilion (required)SQL or PostgreSQL (required) Dynatrace, Elastic, Grafana and Prometheus, Cockroach DB (advantageous)Linux...


  • Cape Town, South Africa OutsideCapital Full time

    Our client is a multidisciplinary strategy and management consulting powerhouse. With expertise spanning the public and private sectors, our client has been gaining trust from governments, international financial institutions, private clients, and investors from all over who look to us for support in designing, financing, and implementing strategies,...


  • Cape Town, South Africa Frank Consult Full time

    Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass technical solution creation, from design to testing, as well as end-user support and process enhancement.Duties & Responsibilities:Provide timely and reliable...


  • Cape Town, South Africa Frank Consult Full time

    Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass technical solution creation, from design to testing, as well as end-user support and process enhancement.Duties & Responsibilities:Provide timely and reliable...


  • Cape Town, South Africa Frank Consult Full time

    Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass technical solution creation, from design to testing, as well as end-user support and process enhancement.Duties & Responsibilities:Provide timely and reliable...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    I.T Support Desk Analyst:Our client, a growing Managed Service Provider company, is expanding to the Cape Town market with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where new employees can expand their careers in IT, including substantial training and certifications...


  • Cape Town, South Africa Allan Gray Full time

    Allan Gray Group IT is offering a permanent role as a Desktop support Analyst to join the Cape Town team. The role will contribute to delivering the team purpose of enabling users with the tools to perform their role successfully within Allan Gray.**Responsibilities**: - Onsite support for daily incident resolution and service requests fulfilment. - Use ISM...


  • Cape Town, South Africa Construct Full time

    **Software Support Analyst (Level 1)** **Contract Type**:Fixed-term (1 month) **Level**:Junior **Job summary**: We have an exciting 1 month gig to work on a global project! This would be perfect for tech graduates looking for work experience and experienced tech professionals who are in between opportunities! As a 1st line Software Support Analyst, you...


  • Cape Town, South Africa ACI Worldwide Full time

    Join the Team Making Possibilities Happen If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. As a Senior Technical Support...


  • Cape Town, South Africa NMI Full time

    NMI is looking for a security-driven and self-motivated individual to join the Customer Support team in the Cape Town office as a **Customer Support Analyst**. This role is 100% on-site and is 45 working hours a week, including weekend coverage. The team will be responsible for maintaining support from 8am (CST) until 5pm (CST). **Requirements**: **What we...


  • Cape Town, South Africa HRInsync Full time

    **Distribution Analyst Intern - Graduate** **Purpose** This role supports the Distribution team by updating, maintaining and providing reports, presentations and commentaries where required and within deadlines. The focus of the role is on supplying data related information and ensuring that the data drawn from various sources is valid and correct. In...


  • Cape Town, South Africa HR Genie Full time

    Our client is looking for a Senior Support Analyst to join their team. Primary purpose of the role is to form a leading analytical part of the Switch operations support team in the production payment environment, leading investigations, initiate deployments, and implementations, and ensuring continuous improvement of preventative and proactive measures to...


  • Cape Town, South Africa HR Genie Full time

    Our client is looking for a Senior Support Analyst to join their team. Primary purpose of the role is to form a leading analytical part of the Switch operations support team in the production payment environment, leading investigations, initiate deployments, and implementations, and ensuring continuous improvement of preventative and proactive measures to...


  • Cape Town, South Africa HR Genie Full time

    Our client is looking for a Switch Support Analyst to join their team. Primary purpose of the role is to form a crucial analytical part of the Switch operations support team in the production payment environment, leading investigations, initiate deployments, and implementations, and ensuring continuous improvement of preventative and proactive measures to...


  • Cape Town, South Africa Adzuna ZA B C2 Full time

    Our client is looking for a Senior Support Analyst to join their team. Primary purpose of the role is to form a leading analytical part of the Switch operations support team in the production payment environment, leading investigations, initiate deployments, and implementations, and ensuring continuous improvement of preventative and proactive measures to...