Front Desk Processor

4 months ago

Western Cape, South Africa The Foschini Group Full time

**About TFG**:
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that **Inspire our Customers to live their Best Lives **and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

**About the Brand/Division**:
As part of the People Shared Services, we provide excellent service and employee experience to over 30,000+ employees across Africa. The Front Desk Processor will identify, process and resolve employee and customer queries/requests by delivering a first class customer service experience by remaining committed to treating customers fairly and with integrity.

**Key Responsibilities**:

- Resolve first Line requests which are not intended for the Fuse by redirecting to the appropriate function;
- Ensure accurate capturing of Customer information including the classification and categorisation of a request as well as the correct assignment to the relevant team to ensure quick and efficient resolution;
- Process all relevant Service administration requests across the Fuse including requirements such as:

- Providing General Admin support across Fuse Service Management;
- Completing all processes and activities in line with the SLAs for the Finance and NMP (Non-Merchandise Procurement) Services

**Qualifications and Experience**:

- Min of 1 year in customer service /query management function
- Min of 2 years Administration experience
- Experience working in a customer service call centre environment, Finance and data processing
- Experience working in a customer service call centre or shared services environment
- A Basic understanding of Finance functions and processes
- Experience in shared services (advantageous)
- Qualification in Finance (advantageous)

**Skills**:

- Excellent skills in MS Office (Word, PowerPoint and Excel)
- Problem solving
- Ability to multitask
- Ability to work independently
- Ability to work under pressure
- Ability to plan and organise

**Behaviours**:

- Applies market and business insights in order to drive organisational objectives
- Effectively works with others to achieve shared goals
- Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
- Develops plans and prioritises initiatives that align to the organisational goals and objectives
- Understands and navigates dynamics created by processes, systems, and people
- Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment
- Interprets and simplifies complex and contradictory information when resolving organisational problemsSets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results

**#LI-MS2

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