Field Debt Collection Agent
3 months ago
**Job Purpose**:
**Key Responsibilities**:
- **Field Collection**:_
- Conduct field visits to collect outstanding payments from clients or municipal accounts.
- Engage with clients in person to negotiate payment terms and resolve any issues related to overdue accounts.
- **Account Management**:_
- Maintain and manage a portfolio of accounts requiring collection.
- Track and record all interactions and payments, updating account records accordingly.
- **Communication and Negotiation**:_
- Communicate effectively with clients to understand their financial situation and negotiate feasible payment arrangements.
- Handle objections and disputes professionally to reach a satisfactory resolution.
- **Documentation and Reporting**:_
- Prepare and submit detailed reports on collection activities, including successes, challenges, and any significant observations.
- Accurately document all interactions, agreements, and transactions.
- **Compliance**:_
- Ensure all collection activities comply with legal regulations and company policies.
- Adhere to ethical standards and practices in all client interactions.
- Provide excellent customer service, maintaining a positive and professional demeanor at all times.
- Address client inquiries and concerns promptly and effectively.
- **Collaboration**:_
- Work closely with internal teams, such as accounting or legal departments, to ensure a smooth collection process.
- Share insights and feedback to help improve collection strategies and procedures.
**Qualifications and Experience**
- National Diploma/bachelor’s degree in commerce, finance, economics, business management, operations management or related qualification.
- Minimum three years prior experience in debt collection, customer service and Call Centre or related work experience.
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