Senior Client Executive

17 hours ago

Pretoria, South Africa Marsh Full time

**Senior Client Executive (Corporate)**:
**What can you expect?**

Marsh is a global leader in **insurance broking** and innovative risk management solutions. We help clients quantify and manage risk and help them unlock new growth opportunities.

Having an established presence in more than 130 countries worldwide, national and international collaboration and connectedness are at our business's core. We are **relation builders** at heart, both with our colleagues and our clients. **Diversity **and** inclusion** is an integral part of our culture. All this makes for fertile ground for your personal and professional development, benefitting from an environment that stimulates **internal mobility**.

**What is in it for you?**
- An international well-established company with a strong brand and strong results to match
- Opportunity to make the difference and to work on both local and regional projects
- Attractive benefits coverage, outstanding learning and mentoring programs, and internal mobility opportunities
- Stable employment and hybrid working model (3 compulsory days on-site)

**We will count on you to**:

- Understand the importance of client profitability.
- Ensure successful renewal of the insurance contracts of an existing client base.
- Provide assistance to the New Business Team in achieving the new business targets.
- Achieve pre-agreed new business target.
- Provide assistance to the Regional Leader in preparing the annual budget.
- Provide assistance with complex claims.
- Keep abreast with the insurance markets (both local and overseas).
- Fostering of sound working relationships with other functional business units.
- Familiarity and compliance with all company policies, statutory and regulatory requirements.
- Ensure that technical, claims and service delivery standards are properly implemented for the client in terms of quality management systems.
- Comprehensive knowledge of all standards applicable in respect of the client service delivery function.
- Ensure all products and services available within Marsh Africa are marketed to the client as appropriate.
- Familiarity and compliance with all company policies, statutory and regulatory requirements.
- Ensure that technical, claims and service delivery standards are properly implemented for the client in terms of quality management systems.
- Ensure that premiums are collected and properly matched internally.
- Participation and representation on various industry forums.
- Assist in the preparation of reports on specific projects, as requested.
- Assist in supervision, coaching and management of performance of colleagues.
- Undertake specified tasks as directed any management adhering to agreed timescales.

**What you need to have**:

- Minimum of 5 years appropriate experience in the sales and client service delivery function.
- Relevant formal qualification and AIISA (or similar).
- Must have RE 5 Must be FAIS compliant - minimum 150 credits Fluent in English.

**Required skills & behavioural competencies**
- Customer Oriented individual
- Excellent Interpersonal skills
- Planning and organisation skills
- Good problem-solving skills
- Results driven person
- Good Presentation skills
- Excellent negotiation skills
- Good report writing skills
- Verbal and Written communication skills.
- Strong leadership skills
- Strong administration skills
- Self-management skills

**What makes you stand out**:

- An inquisitive mind that is not afraid to question current ways of thinking
- Coming up with creative solutions to business problems
- Excellent communication and business partnering skills

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