Clerk: Front Desk
2 weeks ago
**Purpose**:
The Front Desk Clerk in the technical department is responsible for assisting clients with the booking in of goods for repairs, and collection of repaired goods. Work to solve problems quickly, maintaining a friendly and professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible.
**Responsibilities**:
Booking in and collection of repairs
- Complete all the fields on the book in page (fault description, contact details and condition of unit) with 100% accuracy, together with the notebook checklist and general checklist.
- Carry out warranty checks immediately during booking in on all units brought for repair.
- Return the repaired goods to the correct customer on collection with 100% accuracy.
- Escalate unresolved customer queries and complaints to the Supervisor within one hour.
- Maintain effective tracking of uncollected repairs.
- Follow up with clients on all outstanding confirmations or collections weekly.
- Report on action taken on uncollected repairs within a month.
- Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
- Follow appropriate quality procedures at all times.
- Escalate problems or concerns to Supervisors or Technical Manager without delay so that the necessary solutions can be arranged timeously.
Communication
- Greet clients in a friendly and professional manner.
- When already occupied in serving clients, acknowledge the presence of new clients as far as possible.
Housekeeping
- Maintain good housekeeping of the front counter at all times.
- Be meticulous on your personal appearance as face of Mustek at the front counter.
General
- File all paperwork daily.
- Carry out warranty checks as requested for website enquiries.
- Check all shelves in the customer store on Mondays, Wednesdays and Fridays to compare stock list with actual stock.
- Follow Quality procedures and Health & Safety requirements at all times.
ISO and legal requirements
Comply to all quality, legislative and policy requirements
**Qualification and Experience**:
- Matric
- Reception courses e.g., telephone etiquette
- Minimum 1 years’ experience as a receptionist preferable
**Skills and Knowledge**:
- Good knowledge of general administrative processes
- Good knowledge of relevant technology and terminology
- Computer literacy, especially Microsoft Outlook.
- Basic administration
- Excellent communication skills
- Excellent people skills
- Vigilant observation skills.
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