Telesales Clerk

A temporary role (fixed-term) as Telesales Clerk within the Sales Department opened up.

**QUALIFICATIONS**:

- Grade 12

**EXPERIENCE**:

- Previous experience as a telesales representative or sales/customer service-related role

**KNOWLEDGE REQUIRED**:

- Good knowledge of relevant computer programs and telephone systems.

**SKILLS REQUIRED**:

- Ability to learn about products and services and describe/explain them to individuals.
- Excellent communication and interpersonal skills.
- To be comfortable presenting and sharing about Company products over the phone as well as dealing with customer complaints and doubts

**JOB ACTIVITIES**:

- 1. Customer Liaison_
- Accurately update customer information and or contact details required specifications
- Customer Orders (Take and capture orders in an accurate manner)
- Document, resolve and escalate customer queries (including but limited to deliveries, pricing, etc.)
- Update call lists
- Upsale on every sales call made to customers
- 2. Pricing_
- Receive pricing / deals from Key Account and Accounts Manager and ensure the following:

- Approved changes are effected
- Approved deals are effected
- Pricing register updated to specifications
- Ensure the correct pricing is loaded on the system when placing orders for all customer channels
- 3. Order Processing_
- Placing orders on the system once received from customers via phone.
- Pull orders from different B2B system example: Spar, PnP, Checkers and Internal Butcheries.
- 4. Tracking Orders_
- Inform customers about Late deliveries.
- Inform customers on short / out of stock on deliveries.
- Inform customers if delivery dates need to be changed due no stock.
- 5. Documentation_
- Keep records of calls and sales and note useful information.
- Safekeeping of all hard copy and soft cop documentation.
- 6. Reporting_
- Close all open calls and make sure the customers did received the stock.