Telesales Clerk

**Purpose of the Job**:
The Telesales Clerk works as part of a sales team in a contact centre and needs to be able to facilitate inbound and outbound customer calls. During these calls, they need to take orders, advise alternatives, communicate problems and up-sell. They operate as a support to fields sales representatives by setting appointments or qualifying prospects. An effective telesales clerk builds repeat sales through strong customer relationships by focusing on customers' wants and needs.

**Job Objectives**:

- Calling on new and existing clients to follow up on new and current orders
- Providing excellent client service through clear and constant communication
- Managing and building relationships with existing clients
- Processing of orders
- Ensuring all orders and deliveries on running smoothly
- Provide assistance to the sales representatives
- Following up and generating leads
- General office administration

**Qualifications**:
**Essential**
- Grade 12 qualification

**Experience**:
**Essential**
- At least one year proven experience as telesales representative or other sales/customer service role.

**Knowledge and Skills**:

- Excellent telephone etiquette
- Ability to offer excellent customer service
- Excellent interpersonal and problem solving skills
- Ability to manage stressful situations and strict deadlines
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Computer literate: MS Office
- Target driven and a team player
- Ability to perform under pressure
- Excellent knowledge of English
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems