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F&b Manager

1 month ago

Waterberg Limpopo, South Africa HotelJobs.co.za Full time

High end Game Lodge in the Waterberg region is looking for a F&B Manager. The F&B Manager assists the Lodge Manager in all phases of the operation as well as administration and assumes complete responsibility for the restaurant in his absence.
- To ensure the smooth and effective running of the restaurant operations.
- To provide overall floor supervision for all employees working in F&B.
- Supervises adherence to the regulations and to the F&B policies and procedures.
- Maintains as much guest contact as possible and reasonable
- Remains alert to possible guests’ dissatisfaction and handles any unresolved guest complaint.
- Carries out spot checks on cleanliness, Mis-en-place, hygiene, and grooming.
- Trains and supervises staff in proper serving techniques, etiquette, sanitation, and personal appearance.
- Reviews menus with waiters to ensure that each employee understands each item and its method of preparation.
- Maintain a thorough working knowledge of F&B SOPs and ensure these are always upheld through constant observation and coaching.
- Conduct the pre-service shift briefing in the absence of Manager.
- Ensure opening and closing checklist are completed daily.
- Supervise and monitor the completion of weekly cleaning schedules
- Maintain awareness of financial performance.
- Utilize up-selling and suggestive selling techniques to enhance financial performance.
- Make recommendations to the Manager for price and menu changes that will enhance profitability.

**Requirements**:

- Hotel School diploma or equivalent in Hospitality/Food Service/F&B Management a must.
- Solid experience as an F&B Manager in a 5* environment, with proven history of delivering unique, memorable, and exceptional guest experiences.
- Attention to detail and maintaining a guest centric approach in everything.
- Knowledge and experience with stock control and POS systems
- The ability to multitask, work in a fast-paced environment, and meet deadlines.
- In-depth knowledge of latest food and beverage trends and best practices.
- Excellent communication skills and developed emotional intellect.