Debtors Manager

2 weeks ago

Johannesburg, South Africa Property24 Full time

We have an excellent opportunity for an experienced, driven and ambitious Debtors Manager. You must have a can do attitude and is willing to join this fantastic team.

**Qualifications**:

- Min post-Grade 12 Qualification, ideally Diploma in Credit Management.
- Credit Management III preferred.
- 7 -10 years with 5 years managing a team.

Policy and Procedures
- Ensure that the credit and billing policies are developed for approval, communicated to operational divisions, and adhered to.
- Ensuring uniformity in customer naming conventions and confirming accuracy of beneficiary banking details.

Debt Collection Management
- Develop and implement debt collection strategies to reduce outstanding debts and improve cash flow.
- Review and monitor debtor accounts to identify overdue invoices and delinquent accounts.
- Maintain accurate records of debtor communications and payment arrangements.

Billing
- Ensure that correct billing occurs and that all discrepancies and irregularities are analysed and rectified.
- Drive and oversee billing process.

Dispute Resolution
- Investigate and resolve customer disputes related to billing or payment discrepancies.
- Collaborate with relevant departments to address and rectify issues affecting debt collection.

Reporting and Analysis
- Prepare and present regular reports on debtor accounts, aged debt analysis, and collections progress to senior management.

Team Leadership
- Supervise and support a team of debt collection specialists.
- Provide guidance, training, and motivation to ensure team targets and KPIs are met.

Relationship Management
- Build and maintain strong relationships with clients, internal stakeholders, and external collection agencies.
- Collaborate with sales and customer service teams to address customer issues and facilitate timely payments.

Adhoc
- Assist with annual audit, provide auditors with relevant information to verify accounts - Ad hoc duties as required

Key Skills
- Proven experience in debt collection and debtor management, ideally in a supervisory or managerial role.
- Strong negotiation and communication skills to effectively engage with debtors and resolve issues.
- Leadership and team management abilities.
- Excellent organizational and time management skills.
- Attention to detail and accuracy in record-keeping.
- Strong problem-solving skills and the ability to work under pressure.
- Customer-oriented mindset with the ability to maintain positive client relationships

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