Large Resort Assistant Facilities Manager 3048

4 weeks ago

Dolphin Coast, South Africa HotelJobs.co.za Full time

We are looking for an experienced Assistant Facilities Manager. You would report to the Resort Facilities manager.

**Key Performance Area/s**:Reports and statistics: Ensuring that all maintenance items are completed on a regular basis. Daily planning and managing maintenance team. Working with housekeeping, reception, food and beverage and banqueting on a maintenance level. Assisting guests where you can. To ensure vacant room checks are done and any other maintenance issue is resolved within the course of the day. All maintenance supplies are present in the maintenance store room, handing in of all stock lists of items needed. Ordering maintenance stock through the Group Facilities Manager. Ensuring all maintenance tools are present in the maintenance store room and or any tools that are needed are to be reported to the FM Maintain and improve the structure, furnishing, equipment, electrical, plumbing, air conditioning, generator, lifts, conference rooms, meeting rooms, back of house offices and residents All costs must be pre-approved before any work is undertaken. Manage stock levels, and order through the FM. Prioritize work in consultation with FM and GM and allocate accordingly. Attend management meetings. Hand out the work evenly to the Facilities team and use the required skill set to the adequate handy man to get the required job done. On completion of any maintenance job done by the handy man, check up on it If a job is incomplete at the end of a shift you will need to either get the handy men to stay late and get the job completed and give the hours back on a suitable day or you will sometimes be required to finish the job yourself. You will be required to work manager hours which will be either of the following: 07h00 to 17h00 or 08h00 to 18h00. As a manager, you might be called upon to work additional hours. You will be required to have your own transport at all times. Send the security maintenance reports to the FM every day and deal with any security issue that arises. Attend trustee’s meetings as and when you need to. Adhere to all company rules at all times Do walk-about inspections at the property for faults and defects, reporting them to the FM and sorting the issues out. Checking pool pumps and heaters on a regular basis and doing preventative maintenance on the pumps and heaters.

**Knowledge of your product**:Ensure that you are at all times familiar with the jobs which have been given to you, you are capable of completing all tasks.

Personnel: Adhere to the Company’s disciplinary and grievance procedure. Ensure that you always wear your uniform, including your name badge and that your appearance is fresh and hygienic. Promote the Hotel Group at all times. Treat your colleagues in a respectful and polite manner. Call the manager to deal with any guest complaints. Endeavour at all times to promote and maintain sound industrial relations. Attend and participate in training courses as and when required to do so.

**Duties**: Ensure that the premises are kept clean at all times. Ensure that the required level of discipline is being maintained at all times by all employees. Ensure that guest queries and complaints are dealt with in an efficient, prompt and courteous manner, thus achieving guest satisfaction. Ensure that the Manager is made aware of all complaints. Liaise will all departments with regards to maintenance needing to be done in the rooms and any other area within the hotel. All telephones and PABX are in 100% working order in the rooms. Work area and office to be clean, neat and tidy at all times. Perform any general electrical repairs when required. Regularly liaise with FM and check fencing, security and signage is in place and that the entrance is in safe working order. Ensure that daily cleaning and maintenance takes place. Swimming pool to remain blue and crystal clear (if applicable to the hotel property).

**Own transport essential**

Please forward a full CV, written references and a recent photo

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