Rep Ii

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**What We'll Bring**:
Analyze and process requests from TransUnion customers, resellers, data furnishers, and /or TU Sales. Agents provide prompt resolution to all requests

Performs duties related to workflow management

Completes daily review of volumes/trends/etc and performs batch reconciliation

Provide a high level of customer support

Be part of team that is focused on customer service and resolve issues

Works on special projects as assigned.

Performs other related duties as assigned.

**What You'll Bring**:
1-2 years of experience in an operations environment. Ability to multi-task and prioritize with strong organization skills. Read, understand, and interpret CRS audit trail. Collaborate with team members on projects. Maintain and secure confidential and sensitive information.

**Impact You'll Make**:
1. Analyze and process complex consumer files received from various internal / external business partners with prompt solutions. 2. Provide ongoing support for fraud processing including: Customer Support and Special Investigations (CSSI) and specialized fraud case management. 3. Collect and distribute data to law enforcement for cases involving fraud where an investigation has been started. 4. Answer and respond to incoming calls and written inquiries from consumers and customers providing prompt resolution to escalated inquiries such as: consumer disputes, fraud resolution, and identity theft for (minors/adults). 5. Analyze consumer contact data and report error trends to management.

TransUnion Job Title

Rep II, Consumer Operations Support