Embassies Advisor- Pretoria

**IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.**

**IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER**
- Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes._
- We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you_
- Required to do Banking and work on the GeT procurement system
- To integrate quality into business by ensuring that every Customer contact is a demonstration of absolute dedication towards providing first time ideal solution for the satisfaction of customers immediate and future needs.
- To implement GIMS/ISO and Global SOP standards and procedures at all times.
- Expedite all requests for collections ensuring that all necessary information is obtained from Customer Services and the relevant countries.
- The responsibility of verbal and written communication is essential requirement of the Embassy Advisor.
- Ensure that customer complaints and claims are treated as priority and are resolved to the customers satisfaction, as well as within company's GIMS/ISO Global SOP policy and procedures
- All complaints received must be registered on GEMA.
- Ensure that all embassy/High Commission customers receive a superior service and that they are informed of possible delays or problems with regards to the movement of their shipments.
- Investigate any requests for special service and process where viable.
- Initiate action plans to recover service failures to ensure that the customer is affected in the least possible way.
- Ensure that every customer service Agent dealt with, is fully aware of the service offered by DHL Express and is educated in how to make use of these services.
- Ensure that service incidents are kept to a minimum.
- Required to complete daily statistics on all outbound shipments as well as payment requests
- Adhoc Reports, need to be accurate and timely manner.
- Adhere to service standards as well maintaining customer information accurately.
- Required to perform duties outside of the standard job description, n as designated by management.
- Responsible to allocate money as and when requested to the relevant embassies, reconcile finances and ensure that adequate finances are available at all times.
- Responsible for completing all air waybills and relevant documentation once passports documentation or certificates have been collected.
- Matric
- Excellent written and Oral communication skills
- proficient at MS,WORD,OUTLOOK,EXCEL
- working knowledge of CSV and GEMA
- Strong numerical skills
- Sound tracing knowledge
- Analytical skills and problem solving ability
- Interpersonal skills
- Well groomed/presentable
- Ability to work under pressure
- Passion for excellent Customer Service
- Attention to detail
- Commercial understanding
- Presentation Skills