Digital Research Solutions Analyst

2 weeks ago

Durban, South Africa MMR Research Worldwide LTD Full time

**Are you energised by working with new technology and interested in building a career in the digital market research space? This may be the role for you.**

**What we do here at MMR**

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best-in-class innovation for our clients - partnering with over 50% of the top 100 global food and drink brands.

Our team of over 700 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We're a diverse bunch, with backgrounds in R&D, insight, marketing, sensory science, data sciences and psychology. We also boast a true global reach with offices in Wallingford (near Oxford), London, New York, Shanghai, Singapore, Mumbai, Sao Paulo, Cali (Colombia), Bangkok and Durban.

**What makes MMR special?**

We are a "people first" company that prides itself on collaboration, honesty and mutual trust. Don't take our word for it though, check us out on Glassdoor. You'll see we're currently rated at 4.8 out of 5 as an employer destination and a massive 97% of our employees would recommend working for us to a friend. Add to that 99% of our people approve of our CEO and you a general feel of what it means to be part of the MMR family.

No two projects are ever the same, often involving exciting innovations, varied methods and international markets. It's a great opportunity to challenge and add value to client decision making, all while working with our passionate, friendly teams across the globe.

**Our Digital Research Solutions Analyst opportunity**

The Digital Research Solutions Team plays a lead role in using a variety of technology platforms to support both qualitative and quantitative Account Teams to gain insights from consumers in creative ways. This role is focussed on quantitative methods, in particular chatbots, social listening, text analytics and other forms of conversational content.

As an Analyst within the digital team, you will work as the end-to-end point of contact with the research teams to support all elements of digital solutions. You will ensure that data is collected in the best way possible and utilise increasingly sophisticated analysis techniques to derive meaning from unstructured data.

This is an entry role into MMR and we'll provide training across all our platforms so you can support the research teams on our digital solutions. You'll set up a variety of projects using different platforms including but not limited to Chatbots, Social Listening and Text Analytics.

**Requirements**:
Although previous experience with digital research or customer experience tools (especially chatbots) is advantageous, relevant training will be provided across all platforms, so no prior experience is required. Much more important for this role is the following:

- A problem solving mindset
- Proactivity and willingness to figure out solutions to new challenges
- Strong organisational skills and the ability to juggle and prioritise multiple tasks
- Strong analytical skills or experience manipulating data
- Tech-savviness and quick to pick up and master new software or programs

Relevant experience for the role includes:

- Quantitative research of any kind (particularly survey programming, social listening, chatbots and text analytics)
- Using or interacting with research platforms*

Extracting information and insight from research data and producing charts
- Building models from data

**Benefits**

What's in it For You?

Here at MMR, we are about building a workplace for the future. We believe in equal opportunities and celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.

Our benefits are some of the best in the industry, we can share them with you if you want to know more. Our focus is not just on the expected benefits such as pensions and bonus schemes but the wellbeing of our employees. We've taken great strides to ensure that we support you to remain happy and healthy during your time with us.

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